We are using the HKSI Classic WebMail Templates
v1.54 (I think that's the version). Several months ago, we moved our
IMail installation to a new server. The old server was upgraded to the
latest version of IMail, 6.06 with whatever patches were out at that point,
and the new server had a fresh installation of it with the same patches.
The old server was WinNT4, the new is Win2K. The move was done according
to the procedure provided in IPSwitch's KnowledgeBase.
Since the move, a small (but vocal) number of
users are having trouble deleting, forwarding, and replying to messages in
WebMail. An "Action Failed" screen comes up, from WebMail on the server
(not locally from the user's browser). When doing deletes,
they sometimes can get it to work if they try again and again, but usually it
just won't work at all. Composing new messages seems to work OK, but
replying, and especially forwarding, does not.
When accessing the accounts of customers who are
having trouble from any of the computers at our office, I don't have any
trouble at all. My own accounts are working properly as well. I
thought perhaps the problem is related to older versions of IE, but I've used
IE4, IE5, IE5.5, and Netscape 4.7 with no trouble whatsoever, while these few
customers continue to have trouble.
For example, a customer brought his laptop in to
show me that he could not forward or delete messages. We logged off from
his browser, and logged in to his account from several different machines
around the office, and everything worked perfectly. Tried
again with his browser, and again those operations didn't
work.
Any suggestions? I see that Classic
WebMail Templates v1.6 are now available. Are there fixes in the newer
version that would address these problems? I've suggested that these
users switch to Outlook Express and stop using WebMail exclusively, but many
of them refuse to do so. Some of them haven't even heard of Outlook
Express (or Netscape Messenger, or whatever), they only know
WebMail.
Glenn Z.
