We are using the HKSI Classic WebMail
Templates v1.54 (I think that's the version). Several months ago, we
moved our IMail installation to a new server. The old server was
upgraded to the latest version of IMail, 6.06 with whatever patches were
out at that point, and the new server had a fresh installation of it with
the same patches. The old server was WinNT4, the new is Win2K.
The move was done according to the procedure provided in IPSwitch's
KnowledgeBase.
Since the move, a small (but vocal) number of
users are having trouble deleting, forwarding, and replying to messages in
WebMail. An "Action Failed" screen comes up, from WebMail on the
server (not locally from the user's browser). When doing
deletes, they sometimes can get it to work if they try again and again,
but usually it just won't work at all. Composing new messages seems
to work OK, but replying, and especially forwarding, does
not.
When accessing the accounts of customers who
are having trouble from any of the computers at our office, I don't have
any trouble at all. My own accounts are working properly as
well. I thought perhaps the problem is related to older versions of
IE, but I've used IE4, IE5, IE5.5, and Netscape 4.7 with no trouble
whatsoever, while these few customers continue to have
trouble.
For example, a customer brought his laptop in
to show me that he could not forward or delete messages. We logged
off from his browser, and logged in to his account from several different
machines around the office, and everything worked
perfectly. Tried again with his browser, and again those
operations didn't work.
Any suggestions? I see that
Classic WebMail Templates v1.6 are now available. Are there fixes in
the newer version that would address these problems? I've suggested
that these users switch to Outlook Express and stop using WebMail
exclusively, but many of them refuse to do so. Some of them haven't
even heard of Outlook Express (or Netscape Messenger, or whatever), they
only know WebMail.
Glenn
Z.
