We have experienced the same problem. It seems to be isolated to dialup users.
Chris Dowell
---------- Original Message ----------------------------------
From: "Glenn \\ WCNet" <[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
Date: Fri, 11 May 2001 15:18:02 -0500
>Thanks, I'll look into getting the upgrade to v1.6.
>
>If there is a problem with the IMail installation or directory paths, why is it not
>affecting all users? We have a couple hundred virtual domains hosted, but all the
>problems that I've heard thus far are with users on the "localhost" domain,
>@wcnet.net. And as I explained, for any user who has problems with WebMail on HIS
>computer, I don't have any problems with his account on MY computer(s) -- and there
>is only one physical mail server / IMail installation involved.
>
>Glenn Z.
> ----- Original Message -----
> From: [EMAIL PROTECTED]
> To: [EMAIL PROTECTED]
> Sent: Friday, May 11, 2001 3:03 PM
> Subject: RE: [imail] delete/reply/fwd trouble after move to new server
>
>
> Glenn,
>
> You defintely should upgrade to v1.6 of the Classic, but the issues you're
>describing don't have anything to do with the templates. Something is amiss with your
>IMail installation or domain directory paths or permissions.
>
> -Ron
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Glenn \ WCNet
> Sent: Friday, May 11, 2001 1:10 PM
> To: [EMAIL PROTECTED]
> Subject: [imail] delete/reply/fwd trouble after move to new server
>
>
> We are using the HKSI Classic WebMail Templates v1.54 (I think that's the
>version). Several months ago, we moved our IMail installation to a new server. The
>old server was upgraded to the latest version of IMail, 6.06 with whatever patches
>were out at that point, and the new server had a fresh installation of it with the
>same patches. The old server was WinNT4, the new is Win2K. The move was done
>according to the procedure provided in IPSwitch's KnowledgeBase.
>
> Since the move, a small (but vocal) number of users are having trouble deleting,
>forwarding, and replying to messages in WebMail. An "Action Failed" screen comes up,
>from WebMail on the server (not locally from the user's browser). When doing
>deletes, they sometimes can get it to work if they try again and again, but usually
>it just won't work at all. Composing new messages seems to work OK, but replying,
>and especially forwarding, does not.
>
> When accessing the accounts of customers who are having trouble from any of the
>computers at our office, I don't have any trouble at all. My own accounts are
>working properly as well. I thought perhaps the problem is related to older versions
>of IE, but I've used IE4, IE5, IE5.5, and Netscape 4.7 with no trouble whatsoever,
>while these few customers continue to have trouble.
>
> For example, a customer brought his laptop in to show me that he could not
>forward or delete messages. We logged off from his browser, and logged in to his
>account from several different machines around the office, and everything worked
>perfectly. Tried again with his browser, and again those operations didn't work.
>
> Any suggestions? I see that Classic WebMail Templates v1.6 are now available.
>Are there fixes in the newer version that would address these problems? I've
>suggested that these users switch to Outlook Express and stop using WebMail
>exclusively, but many of them refuse to do so. Some of them haven't even heard of
>Outlook Express (or Netscape Messenger, or whatever), they only know WebMail.
>
> Glenn Z.
>
>
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