We are using the HKSI Classic WebMail
Templates v1.54 (I think that's the version). Several months ago,
we moved our IMail installation to a new server. The old server
was upgraded to the latest version of IMail, 6.06 with whatever patches
were out at that point, and the new server had a fresh installation of
it with the same patches. The old server was WinNT4, the new is
Win2K. The move was done according to the procedure provided in
IPSwitch's KnowledgeBase.
Since the move, a small (but vocal) number
of users are having trouble deleting, forwarding, and replying to
messages in WebMail. An "Action Failed" screen comes up, from
WebMail on the server (not locally from the
user's browser). When doing deletes, they sometimes can get
it to work if they try again and again, but usually it just won't work
at all. Composing new messages seems to work OK, but replying, and
especially forwarding, does not.
When accessing the accounts of customers
who are having trouble from any of the computers at our office, I don't
have any trouble at all. My own accounts are working properly as
well. I thought perhaps the problem is related to older versions
of IE, but I've used IE4, IE5, IE5.5, and Netscape 4.7 with no trouble
whatsoever, while these few customers continue to have
trouble.
For example, a customer brought his laptop
in to show me that he could not forward or delete messages. We
logged off from his browser, and logged in to his account from several
different machines around the office, and everything worked
perfectly. Tried again with his browser, and again those
operations didn't work.
Any suggestions? I see that
Classic WebMail Templates v1.6 are now available. Are there fixes
in the newer version that would address these problems? I've
suggested that these users switch to Outlook Express and stop using
WebMail exclusively, but many of them refuse to do so. Some of
them haven't even heard of Outlook Express (or Netscape Messenger, or
whatever), they only know WebMail.
Glenn
Z.
