Have them run a traceroute, or give you their IP address so that you can.
See if somewhere in between packets are being dropped. With the advent of
Cable modems and DSL in metro areas many ISP have sold their pipes dry...
IMAIL can't fix that and it really is getting much more common in the last
3-4 weeks. If that is the case get them a dial up account in to your
facility or as close to your upstream backbone as you can and it should get
better. (If tracert reveals that connectivity is the issue)
-V
REF:
run trace route utility -
tracert mail.blah.com
from an NT dos prompt.
----- Original Message -----
From: Ben Sooter <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Friday, July 16, 1999 11:04 AM
Subject: [IMail Forum] Error Connecting to Mail Server
> Hello All,
> We recently setup imail and it seems to be setup correctly. The thing
is
> though, that our customers are having problems where sometimes they just
> can't connect to the mail server. The recieve an error that says can't
> connect to mail.blah.com. They wait five minutes and it works though, it
> appears to just sort of be random. Any ideas on why this would be
> happening and or how to keep it from happening would be greatly
appreciated.
>
> Ben Sooter
> [EMAIL PROTECTED]
> Neighbornet Community Online Service, LLC
> www.neighbornet.net
>
>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
