Regarding...

>  We decided to ask customer's you use their ISP's 
> SMTP server to send mail, the reason being that 
> we wanted to limit traffic on the boxes, whose 
> main use is for hosting and did not want to run 
> the risk of ill thought out mass mailings or 
> other shenanigans impacting  hosting.  Of course 
> for web interface, they use the Imail server for 
> outbound smtp.
> Have your customers use the ISP's smtp server for 
> outbound mail,and use your Imail pop3 server for 
> receiving their mail.
> What am I  missing here that I don't see the 
> "issue" with this scenario? What is the issue? 
> It would seem it would be a good thing..because less
> traffic will flow through your Imail server 
> taking up fewer resources.

    I have had this debate with my partner system
    administrator. I believe this is a 
    "school of thought" situation.

    I know users that would find this change to be
    over their heads.

    You, the Imail provider, may be expected to find
    the information from their dial-up provider and
    explain it to the user.

    For most Imail providers it is just plain easier to
    give the user a locally controlled, locally named
    SMTP server name.

    db

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