I feel the need to weigh in on this one... even though we don't fall into
the afflicted category, perhaps my opinion would be of some use.
We have supported Ipswitch, and the IMail product, on and off this list for
over a year now. Often, I've been flamed by those who disagree with my
assertion that IMail is, dollar for dollar, an excellent value - better than
the MS bloatware. And despite those flames, I've continued to support IMail
nonetheless, because I like it, and because for us, it works very well.
Lately, though, I've been getting concerned. We, and every other hosting
company throughout the world, are having to deal with more and more SPAM as
each day goes by. There was a statistic that ran on Newsbytes today, about
how e-mailboxes will outnumber both telephones and televisions within a
couple of years. I can just visualize spammers salivating at that thought.
Memo to Ipswitch:
By ignoring your customers' pleas for better SPAM protection, you are
screwing the pooch, and ensuring that even your most loyal customers
eventually will defect to other products out of sheer frustration with you.
Just within this forum, I've seen request after request for three things to
be added to IMail, three key elements to help mail hosts protect their users
(and their servers) from the onslaught of SPAM:
1.) Reliable, dependable SMTP Authentication
2.) Ability to hook into the RBL for relay control
3.) Ability to control the timing and quantities of relayed mail
Now, I've been seeing these requests over, and over, and over again for at
least a year now, in one form or another. Ipswitch, do you not take SPAM
seriously? Do you not see the U.S. Congress - as well as various states -
moving to regulate the industry as a result of the SPAM epidemic? The rest
of us see it, and we're not willing to sit around and wait for solutions.
I thought about upgrading to version 6 of IMail, but without better SPAM
protection, what good would it be? What are the key features? SSL? Who
the hell cares about SSL?? My 1000+ users complain about SPAM, not SSL...
and propagating a 500K rules.ima file to each and every directory hardly
does an adequate job of protecting them.
I really get the feeling that you don't take the SPAM problem seriously.
Other NT mail servers support these features - why not IMail?
When users get spammed, the mail host gets blamed. When relay servers are
stolen and raped, the mail host gets blamed. And when you don't support
your users in their desperate attempts to secure their servers, even your
most loyal users will go elsewhere. We'll all talk about IMail as "that
great little NT mail server that just couldn't keep up with the times."
And you'll have no one to blame but yourselves.
--
***********************************
Jordan Dorf
President/CEO
TeraLynx Consulting Partners, LLC
http://www.teralynx.net
***********************************
> I'm sorry if I put 3rd parties on, but we need to get a full picture of this
> problem.
>
> "Scott Bishop" <[EMAIL PROTECTED]>
> Daniel J. Vance | [EMAIL PROTECTED]
> Edgar D. Taylor [EMAIL PROTECTED]
> Howard A. Brooks, IamNet, Inc. - [EMAIL PROTECTED]
> Scot Desort" <[EMAIL PROTECTED]>
> Jason Grant [EMAIL PROTECTED]
> "Steven Plautz" <[EMAIL PROTECTED]>
> "Don Rueter" <[EMAIL PROTECTED]>
> MR. Peter S from South Africa (wants to stay anon, but I have his address,
> just in case)
>
> Anthony Santen (just check for spelling in your list please Kelly)
>
>
>
>
> ----- Original Message -----
> From: "John David M. Miller" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Tuesday, April 04, 2000 11:21 PM
> Subject: RE: [IMail Forum] SMTP Auth Complaint list:
>
>
>> John Miller SAMnet 6.02 5000+ users
>>
>>> -----Original Message-----
>>> From: [EMAIL PROTECTED]
>>> [mailto:[EMAIL PROTECTED]]On Behalf Of philipt
>>> Sent: Wednesday, April 05, 2000 5:11 AM
>>> To: [EMAIL PROTECTED]
>>> Subject: Re: [IMail Forum] SMTP Auth Complaint list:
>>>
>>>
>>> We use Eudora 4.0 & 4.2 client and all getting this SMTP Auth issues.
>>> Version IMail 6.03 & approx. 300+ users. I now have smart users
>>> complaining why "IT" bought this Rubbish !! What am I going
>>> to tell them ?
>>> Or when they have enough, have no choice but switch to another
>>> email server
>>> (e.g. freeware EMWAC, which $0 is paid).
>>>
>>> Philip Tam
>>>
>>> At 04:49 PM 4/3/00 -0400, you wrote:
>>>> In an effort to help get the SMTP AUTH problem addressed; I
>>> would like to
>>>> compile a list of users who are current experiencing this
>>> problem: The
>>>> problem is specifically the failure of SMTP to Authenticate,
>>> refusing to
>>>> allow clients to send email.
>>>>
>>>> Name -- Company -- Imail version -- aprrox user count:
>>>>
>>>> Kelly Britt -- "Need A Dot Com?" -- IMail 6.03 -- 5000+ users
>>>> Edgar Taylor -- FIRST Internet Service -- Imail -- 20000+ users
>>>> Anthony Santen -- Saten.net -- Imail 6.03 -- 2500+ users
>>>>
>>>> (Please add your name is you are experiencing problems with
>>> SMTP failing to
>>>> function)
>>>>
>>>>
>>>>
>>>>
>>>> The problem has been well documented by many people, yet
>>> Ipswitch wants us
>>>> to try 'baby steps' in configuration settings in getting a solution,
>>>> implying that their software does not have a problem. I have
>>> no problem
>>>> with trying configuraiton changes, but they have already been
>>> tried! -- Last
>>>> anyone ever hears from Ipswitch is "well keep looking at the
>>> problem" ...
>>>> Well, stop looking and start fixing!
>>>>
>>>> IPSwitch, What will it take to address this issue? How many
>>> customers must
>>>> continually report and validate this problem before you FIX it?
>>>>
>>>>
>>>> Thanks,
>>>> Kelly Britt
>>>>
>>>> "Need A Dot Com?"
>>>> ____________________________________________________
>>>> [EMAIL PROTECTED] http://www.needa.com 770-663-1535
>>>>
>>>> Please visit http://www.ipswitch.com/support/mailing-lists.html
>>>> to be removed from this list.
>>>>
>>>
>>> Please visit http://www.ipswitch.com/support/mailing-lists.html
>>> to be removed from this list.
>>>
>>
>> Please visit http://www.ipswitch.com/support/mailing-lists.html
>> to be removed from this list.
>>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
