TO: Ipswitch Support (Tanya M. DeScott, et all):
CC: David (Product Marketing Manager, IMail Server)
CC: Imail Customers with issue.
I disagree strongly with the assessment given below, I think it has been
adequately demonstrated that other mails servers SMTP AUTH functions
properly where Imail fails.
Here is a list of IMAIL customers that have reported this problem and are
awaiting a more adequate response:
Kelly Britt -- "Need A Dot Com?" -- v6.03 -- 5000+ users [EMAIL PROTECTED]
Anthony Santen -- Saten.net -- v6.03 -- 2500+ users [EMAIL PROTECTED]
Edgar Taylor -- FIRST Internet Service -- 20000+ users
Bill Anderson -- Sterling Communications -- v6.03 -- 1000+ users
[EMAIL PROTECTED]
John Miller -- SAMnet 6.02 5000+ users [EMAIL PROTECTED]
Peter Sparrow -- Infodoor Networking -- Imail 5.09 -- 1000+ users
[EMAIL PROTECTED]
Philip Tam -- [EMAIL PROTECTED]
Scott Bishop -- [EMAIL PROTECTED]
Daniel J. Vance -- [EMAIL PROTECTED]
Edgar D. Taylor -- [EMAIL PROTECTED]
Howard A. Brooks -- [EMAIL PROTECTED]
Scot Desort -- [EMAIL PROTECTED]
Jason Grant -- [EMAIL PROTECTED]
Steven Plautz -- [EMAIL PROTECTED]
Don Rueter -- [EMAIL PROTECTED]
MR. Peter S from South Africa (wants to stay anon, but I have his address,
just in case)
That is over a dozen of your customers having this problem just from an
email request to your list server!
This problem has been brought time and time again to your attention, and we,
frankly, are quite tired of this continued finger pointing and "we are still
looking at" type of response. It is clear that Netscape is not the only
browser that causes this problem. Responses such as "enter a range of IP's"
and "Avoid using Netscape whenever possible." are impossible to implement
given the nature of our businesses; most of us don't rely on dial-up (range
of IPs) service, nor can we dictate to thousands and thousands of users that
they should "Avoid using Netscape" whenever possible. Maybe they should
avoid sending email whenever possible, too?!
We are organizing together in hopes to bring IpSwitch to timley action on
this issue. We may seek any legal remedies available since your product
contiues to fail to function as advertised despite our many requests to
properly address this issue.
Read what Philip Tam just posted on your support list:
He wrote:
"We use Eudora 4.0 & 4.2 client and all getting this SMTP Auth issues.
Version IMail 6.03 & approx. 300+ users. I now have smart users
complaining why "IT" bought this Rubbish !! What am I going to tell them ?
Or when they have enough, have no choice but switch to another email server
(e.g. freeware EMWAC, which $0 is paid)."
Netscape problem? ew yah...
I could go on and on as this is just a sample of the many publicly available
complaints concerning this feature, but I'm sure you are aware of this ...
Thank you for your attention,
Kelly Britt
"Need A Dot Com?"
____________________________________________________
[EMAIL PROTECTED] http://www.needa.com 770-663-1535
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
> Sent: Monday, April 03, 2000 9:43 PM
> To: [EMAIL PROTECTED]
> Subject: Re: [IMail Server 6.03] Kelly Britt [IMS2000040300000599]
>
>
> Good evening Kelly. If your users are using Netscape, Netscape
> will attempt
> to authenticate even when not necessary. Also, Netscape will
> automatically
> put the user ID in the "from" field. This is a Netscape issue which we
> cannot fix. You are right in regards to being alone. The SMTP
> Auth problem
> has been noted from a handful of customers. We are concerned about the
> problem, however we cannot develop a code to work out every browser and
> client's quirks (such as Netscape as described above). I will attempt to
> make some suggestions:
>
> Try running relay mail for address and enter a range of IP's. Avoid using
> Netscape whenever possible. Check and recheck to make sure your SMTP
> settings in your client and IAdmin are correct.
>
> As far as the timely fix, I must be honest and tell you that it is still
> being looked at. Right now as it stands we must continue to maintain the
> standard code for SMTP. We cannot change the code to cater to a specific
> browser or client, because then it won't work for others (as we see now
> anyway). Each client, including Eudora, Outlook, and Netscape Messenger,
> has their own quirk, and they are all different. These "quirks"
> affect SMTP
> Authentication. This is why there is no timely fix at the moment. I know
> this is not the answer you wanted to hear, but I wanted you to
> know that we
> are not trying to ignore the problem or say it does not exist.
> We are still
> looking into it, however the reality of the situation is as I
> stated above.
>
> Try the relaying for addresses and let me know how that turns out. E-mail
> with any more questions or concerns you may have. Thank you Kelly.
>
> Tanya M. DeScott
> Technical Support Engineer
> Ipswitch, Inc.
> ----- Original Message -----
> From: <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Monday, April 03, 2000 1:59 PM
> Subject: [IMail Server 6.03] Kelly Britt [IMS2000040300000599300314]
>
>
> > Sender : [EMAIL PROTECTED]
> > Tracking Number : IMS2000040300000599300314
> > Pool : IMail Support
> > Sent to : [EMAIL PROTECTED]
> > Date : 4/3/00 2:00 PM
> > ---
> >
> > Forwarded by: Chris Salvati
> >
> > (no comments entered)
> > ---
> >
> > Name: Kelly Britt
> > Address: [EMAIL PROTECTED]
> > Product: IMail Server 6.03
> > OS: Windows NT Server 4.0
> > Serial Number for Registered User: IM-620210
> > Problem:
> >
> > ATTN: Tanya M. DeScott
> >
> > RE: SMTP AUTH FAILURE
> >
> > After upgrading from 5.07 to 6.x last weekend, we
> > have had to disable this feature because we were starting to get VERY,
> VERY
> > agitated customers.
> >
> > Reading the discussion list, I know I am not alone.
> >
> > We are now running an open relay server, and are very concerned
> that Imail
> > is not going to provide a timely fix, nor does it seem that they are
> > taking this issue seriously. (We have reported this problem back in 5.x,
> > and were largely ignored.)
> >
> > Please, What is the status of fixing this issue?
> >
> > p.s. Please do not tel me to disable this feature, that is NOT a fix!!
> >
> >
> >
> >
> > --
> >
> > Ask A Tech Version 1.6 98-11-11. (c) 2000 Ipswitch, Inc.
> >
> >
> >
>
>
>
>
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