> Ipswitch provides this list as a forum for customers to share their
> experiences and solutions. Although we monitor this list and
> occasionally submit answers or product information, we typically do not
> answer questions posted here.
It seems to me that if they monitor this list they might occasionally toss
in a short answer if they can do so off the cuff. Or just point the
question to the Kb answer. That might reduce the repetitious support calls.
The tech at Imail support could be particularly helpful if they would post
any new additions to the Kb here as they are added to the Kb. That would
educate a large part of their existing consumer base and those evaluating
Imail.
Additionally they might set-up a daily/weekly autopost of the information
below so that newbies would know the way the system works just by visiting
here.
Finally they might consider using the ad support function to post a rotating
ad/comment contaning indivisual paragraphs from the information below on the
messages sent to this forum.
These suggestions might not solve many problems but would serve to keep any
and all informed of how the Imail support system works. It would also serve
to show that Ipswitch is working on Imail's improvement. I know they are
working on making it better as well as fixing problems but their efforts are
not often seen in this forum hence it becomes just a litony problems.
Kevin Childers
Mail Administrator
[EMAIL PROTECTED]
The Carolina's Fastest Internet Service Provider
www.NetQuick.net
(910) 486-7845 Ext. 23
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> Eric Magliozzi
>
> Ipswitch List Manager
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
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>
>
> ----- Original Message -----
> From: "Bill Landry" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Friday, April 07, 2000 6:50 PM
> Subject: RE: [IMail Forum] SMTP AUTH Issue
>
>
> > You know, I have been on this list for about 3 years and I have had my
> > flaming go-arounds with IPSwitch, just like this one on other issues.
And
> I
> > have witnessed several others like this one from others, as well, over
the
> > years.
> >
> > The thing that I don't understand is IPSwitch's reluctance to respond to
> > customer complaints like these via this forum. It's like they turn a
deaf
> > ear to any major problems like this and are told to not respond to
> anything
> > on the list that may be controversial. However, it would seem to me
that
> > this list is exactly the place to respond to these kinds of issues and
to
> > provide status and updates of what they are doing to resolve these major
> > issues.
> >
> > Just seems strange to me...
> >
> > Bill Landry
> > Pointshare
> >
> > -----Original Message-----
> > From: Kelly Britt [mailto:[EMAIL PROTECTED]]
> > Sent: Friday, April 07, 2000 12:11 PM
> > To: [EMAIL PROTECTED]; [EMAIL PROTECTED]; [EMAIL PROTECTED];
> > [EMAIL PROTECTED]; [EMAIL PROTECTED]
> > Subject: RE: [IMail Forum] SMTP AUTH Issue
> >
> >
> > Well, Tanya & Support & the entire IMail team (any anyone who is
seriously
> > thinking about buying/using this product in a production environment)
...
> > today we landed on the ORBS black list because of the IMail SMTP AUTH
> > problem (had to turn SMTP AUTH off since our upgrade to 6.x caused
> > condierable instability. So, we try to rely on the relay for domain
only
> > option, and BAM! we are blacklisted...)
> >
> > Let's see, turn SMTP AUTH off, and we get blacklisted, and many of our
> users
> > cant use the mail server. Turn SMTP AUTH on and it will soon fail, and
> many
> > of our users can't use the mail server.
> >
> > Every Ipswitch user take note here: If you are needing SMTP AUTH, you
> > cannot rely on IMail to function properly, and by turning it off, you
risk
> > the danger of having your mail server blacklisted by using IMail.
> >
> > Ipswitch, You keep telling me that everyone is working on it you are and
> > thanking me for my patience, but you have KNOWN ABOUT THIS PROBLEM FOR
> OVER
> > A YEAR. (yes, that is me yelling in desparation) ... How much patience
> are
> > we supposed to have?! Are you REALLY working on a fix? Or are you just
> > saying that you are "considering options" to us while you continue to
back
> > burner this issue?
> >
> > We have *SERIOUS* problems from using your mail server. Why does every
> > other SMTP AUTH system that I am aware of on the market work, when your
> > software fails! How are we to solve this URGENT problem? PLEASE HELP!
> >
> > Thanks,
> > Kelly Britt
> >
> > "Need A Dot Com?"
> > ____________________________________________________
> > [EMAIL PROTECTED] http://www.needa.com 770-663-1535
> >
> >
> >
> >
> > > -----Original Message-----
> > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
> > > Sent: Wednesday, April 05, 2000 12:24 PM
> > > To: [EMAIL PROTECTED]
> > > Subject: Re: SMTP AUTH Issue [IMS2000040500001247]
> > >
> > >
> > > Hello Kelly, and good evening. As I stated before, I understand your
> > > frustration and concern. However, my answer does not change. I have
> told
> > > you the point that we are at with SMTP Authentication, and we
> > > will continue
> > > to search for a fix to the problem. Also, we are aware that
> > > there are more
> > > customers experiencing the problem besides you. We are taking
> everything
> > > into consideration; each configuration and client involved. This
> > > will take
> > > time, and there is no way around that. We will not come up with
> > > a universal
> > > fix in a days time, because it is not a universal problem. There are
a
> > > variety of different people experiencing SMTP Auth failure for
different
> > > reasons. The fix that works for some will not work for others because
> the
> > > configurations are different.
> > >
> > > We thank you for your time and patience regarding this matter Kelly.
As
> > > soon as we have new information, we will release it. Thanks again.
> > >
> > > Tanya M. DeScott
> > > Technical Support Engineer
> > > Ipswitch, Inc.
> > <snip>
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
> >
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
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