Just wondering how many other people who uses Netscape, Eudora, etc.
are not having any problems with SMTP AUTH?
Name, mail client, version Imail, OS
----- Original Message -----
From: Kelly Britt <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>;
<[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>
Cc: <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>;
<[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>;
<[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>;
<[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>;
<[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>
Sent: Wednesday, April 05, 2000 12:18 PM
Subject: [IMail Forum] SMTP AUTH Issue
> TO: Ipswitch Support (Tanya M. DeScott, et all):
> CC: David (Product Marketing Manager, IMail Server)
> CC: Imail Customers with issue.
>
> I disagree strongly with the assessment given below, I think it has been
> adequately demonstrated that other mails servers SMTP AUTH functions
> properly where Imail fails.
>
> Here is a list of IMAIL customers that have reported this problem and are
> awaiting a more adequate response:
>
> Kelly Britt -- "Need A Dot Com?" -- v6.03 -- 5000+ users [EMAIL PROTECTED]
> Anthony Santen -- Saten.net -- v6.03 -- 2500+ users [EMAIL PROTECTED]
> Edgar Taylor -- FIRST Internet Service -- 20000+ users
> Bill Anderson -- Sterling Communications -- v6.03 -- 1000+ users
> [EMAIL PROTECTED]
> John Miller -- SAMnet 6.02 5000+ users [EMAIL PROTECTED]
> Peter Sparrow -- Infodoor Networking -- Imail 5.09 -- 1000+ users
> [EMAIL PROTECTED]
> Philip Tam -- [EMAIL PROTECTED]
> Scott Bishop -- [EMAIL PROTECTED]
> Daniel J. Vance -- [EMAIL PROTECTED]
> Edgar D. Taylor -- [EMAIL PROTECTED]
> Howard A. Brooks -- [EMAIL PROTECTED]
> Scot Desort -- [EMAIL PROTECTED]
> Jason Grant -- [EMAIL PROTECTED]
> Steven Plautz -- [EMAIL PROTECTED]
> Don Rueter -- [EMAIL PROTECTED]
> MR. Peter S from South Africa (wants to stay anon, but I have his address,
> just in case)
>
> That is over a dozen of your customers having this problem just from an
> email request to your list server!
>
> This problem has been brought time and time again to your attention, and
we,
> frankly, are quite tired of this continued finger pointing and "we are
still
> looking at" type of response. It is clear that Netscape is not the only
> browser that causes this problem. Responses such as "enter a range of
IP's"
> and "Avoid using Netscape whenever possible." are impossible to implement
> given the nature of our businesses; most of us don't rely on dial-up
(range
> of IPs) service, nor can we dictate to thousands and thousands of users
that
> they should "Avoid using Netscape" whenever possible. Maybe they should
> avoid sending email whenever possible, too?!
>
> We are organizing together in hopes to bring IpSwitch to timley action on
> this issue. We may seek any legal remedies available since your product
> contiues to fail to function as advertised despite our many requests to
> properly address this issue.
>
> Read what Philip Tam just posted on your support list:
> He wrote:
> "We use Eudora 4.0 & 4.2 client and all getting this SMTP Auth issues.
> Version IMail 6.03 & approx. 300+ users. I now have smart users
> complaining why "IT" bought this Rubbish !! What am I going to tell them
?
> Or when they have enough, have no choice but switch to another email
server
> (e.g. freeware EMWAC, which $0 is paid)."
>
> Netscape problem? ew yah...
>
> I could go on and on as this is just a sample of the many publicly
available
> complaints concerning this feature, but I'm sure you are aware of this ...
>
> Thank you for your attention,
> Kelly Britt
>
> "Need A Dot Com?"
> ____________________________________________________
> [EMAIL PROTECTED] http://www.needa.com 770-663-1535
>
>
>
>
>
> > -----Original Message-----
> > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
> > Sent: Monday, April 03, 2000 9:43 PM
> > To: [EMAIL PROTECTED]
> > Subject: Re: [IMail Server 6.03] Kelly Britt [IMS2000040300000599]
> >
> >
> > Good evening Kelly. If your users are using Netscape, Netscape
> > will attempt
> > to authenticate even when not necessary. Also, Netscape will
> > automatically
> > put the user ID in the "from" field. This is a Netscape issue which we
> > cannot fix. You are right in regards to being alone. The SMTP
> > Auth problem
> > has been noted from a handful of customers. We are concerned about the
> > problem, however we cannot develop a code to work out every browser and
> > client's quirks (such as Netscape as described above). I will attempt
to
> > make some suggestions:
> >
> > Try running relay mail for address and enter a range of IP's. Avoid
using
> > Netscape whenever possible. Check and recheck to make sure your SMTP
> > settings in your client and IAdmin are correct.
> >
> > As far as the timely fix, I must be honest and tell you that it is still
> > being looked at. Right now as it stands we must continue to maintain
the
> > standard code for SMTP. We cannot change the code to cater to a
specific
> > browser or client, because then it won't work for others (as we see now
> > anyway). Each client, including Eudora, Outlook, and Netscape
Messenger,
> > has their own quirk, and they are all different. These "quirks"
> > affect SMTP
> > Authentication. This is why there is no timely fix at the moment. I
know
> > this is not the answer you wanted to hear, but I wanted you to
> > know that we
> > are not trying to ignore the problem or say it does not exist.
> > We are still
> > looking into it, however the reality of the situation is as I
> > stated above.
> >
> > Try the relaying for addresses and let me know how that turns out.
E-mail
> > with any more questions or concerns you may have. Thank you Kelly.
> >
> > Tanya M. DeScott
> > Technical Support Engineer
> > Ipswitch, Inc.
> > ----- Original Message -----
> > From: <[EMAIL PROTECTED]>
> > To: <[EMAIL PROTECTED]>
> > Sent: Monday, April 03, 2000 1:59 PM
> > Subject: [IMail Server 6.03] Kelly Britt [IMS2000040300000599300314]
> >
> >
> > > Sender : [EMAIL PROTECTED]
> > > Tracking Number : IMS2000040300000599300314
> > > Pool : IMail Support
> > > Sent to : [EMAIL PROTECTED]
> > > Date : 4/3/00 2:00 PM
> > > ---
> > >
> > > Forwarded by: Chris Salvati
> > >
> > > (no comments entered)
> > > ---
> > >
> > > Name: Kelly Britt
> > > Address: [EMAIL PROTECTED]
> > > Product: IMail Server 6.03
> > > OS: Windows NT Server 4.0
> > > Serial Number for Registered User: IM-620210
> > > Problem:
> > >
> > > ATTN: Tanya M. DeScott
> > >
> > > RE: SMTP AUTH FAILURE
> > >
> > > After upgrading from 5.07 to 6.x last weekend, we
> > > have had to disable this feature because we were starting to get VERY,
> > VERY
> > > agitated customers.
> > >
> > > Reading the discussion list, I know I am not alone.
> > >
> > > We are now running an open relay server, and are very concerned
> > that Imail
> > > is not going to provide a timely fix, nor does it seem that they are
> > > taking this issue seriously. (We have reported this problem back in
5.x,
> > > and were largely ignored.)
> > >
> > > Please, What is the status of fixing this issue?
> > >
> > > p.s. Please do not tel me to disable this feature, that is NOT a fix!!
> > >
> > >
> > >
> > >
> > > --
> > >
> > > Ask A Tech Version 1.6 98-11-11. (c) 2000 Ipswitch, Inc.
> > >
> > >
> > >
> >
> >
> >
> >
>
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>
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