I can't complain about the telephone support I've received, and the email
has also been pretty good, when I've called on it. At least it's not $295 an
incident, like some other software companies I can think of.... But your
point is well taken. I'm a little concerned at the speed with which we went
from 4.05 to 6.03. I wouldn't mind if it took a little longer and was a bit
more stable when it did arrive.
--Cal Frye, Western Reserve Academy, Hudson, Ohio
"If you want to make an apple pie from scratch, you must first create the
universe." - Carl Sagan
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Ted Galerneau
Sent: Saturday, April 08, 2000 10:19 PM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum] Forum improvements [was: SMTP AUTH Issue]
I think it is kin to robbery that they want to charge us for support when
the product obviously needs it. If it were well tested prior to release and
didn't have as many things going wrong, it would be one thing. But a third
of the retail price for something that is apparently required is another.
I also wasn't real impressed with the email support I got, in fact I don't
think they completely read what I sent before they responded with
meaningless suggestions. If that is a sample of what we would be paying good
money for, I would rather take my chances here on this list, and yes they
should devote some manhours to responses on this list.
Ted Galerneau,
Ironwood Express Web Services
Email [EMAIL PROTECTED]
(206) 444-4912
(800) 559-3424
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Cal Frye
Sent: Saturday, April 08, 2000 6:09 PM
To: [EMAIL PROTECTED]
Subject: [IMail Forum] Forum improvements [was: SMTP AUTH Issue]
Hey, I really like the rotating ad support idea--kinda like the "FAQ of the
day"
--Cal Frye, Western Reserve Academy, Hudson, Ohio
"I am not young enough to know everything. " - Oscar Wilde (1854-1900)
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of NetQuick Email
Admin
Sent: Saturday, April 08, 2000 5:46 PM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] SMTP AUTH Issue
> Ipswitch provides this list as a forum for customers to share their
> experiences and solutions. Although we monitor this list and
> occasionally submit answers or product information, we typically do not
> answer questions posted here.
It seems to me that if they monitor this list they might occasionally toss
in a short answer if they can do so off the cuff. Or just point the
question to the Kb answer. That might reduce the repetitious support calls.
Finally they might consider using the ad support function to post a rotating
ad/comment contaning indivisual paragraphs from the information below on the
messages sent to this forum.
Kevin Childers
Mail Administrator
[edited]
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