I could not agree with you more! Let me just save them the trouble... here
is their standard response to comments like this...
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----- Original Message -----
From: "Bill Landry" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Friday, April 07, 2000 6:50 PM
Subject: RE: [IMail Forum] SMTP AUTH Issue
> You know, I have been on this list for about 3 years and I have had my
> flaming go-arounds with IPSwitch, just like this one on other issues. And
I
> have witnessed several others like this one from others, as well, over the
> years.
>
> The thing that I don't understand is IPSwitch's reluctance to respond to
> customer complaints like these via this forum. It's like they turn a deaf
> ear to any major problems like this and are told to not respond to
anything
> on the list that may be controversial. However, it would seem to me that
> this list is exactly the place to respond to these kinds of issues and to
> provide status and updates of what they are doing to resolve these major
> issues.
>
> Just seems strange to me...
>
> Bill Landry
> Pointshare
>
> -----Original Message-----
> From: Kelly Britt [mailto:[EMAIL PROTECTED]]
> Sent: Friday, April 07, 2000 12:11 PM
> To: [EMAIL PROTECTED]; [EMAIL PROTECTED]; [EMAIL PROTECTED];
> [EMAIL PROTECTED]; [EMAIL PROTECTED]
> Subject: RE: [IMail Forum] SMTP AUTH Issue
>
>
> Well, Tanya & Support & the entire IMail team (any anyone who is seriously
> thinking about buying/using this product in a production environment) ...
> today we landed on the ORBS black list because of the IMail SMTP AUTH
> problem (had to turn SMTP AUTH off since our upgrade to 6.x caused
> condierable instability. So, we try to rely on the relay for domain only
> option, and BAM! we are blacklisted...)
>
> Let's see, turn SMTP AUTH off, and we get blacklisted, and many of our
users
> cant use the mail server. Turn SMTP AUTH on and it will soon fail, and
many
> of our users can't use the mail server.
>
> Every Ipswitch user take note here: If you are needing SMTP AUTH, you
> cannot rely on IMail to function properly, and by turning it off, you risk
> the danger of having your mail server blacklisted by using IMail.
>
> Ipswitch, You keep telling me that everyone is working on it you are and
> thanking me for my patience, but you have KNOWN ABOUT THIS PROBLEM FOR
OVER
> A YEAR. (yes, that is me yelling in desparation) ... How much patience
are
> we supposed to have?! Are you REALLY working on a fix? Or are you just
> saying that you are "considering options" to us while you continue to back
> burner this issue?
>
> We have *SERIOUS* problems from using your mail server. Why does every
> other SMTP AUTH system that I am aware of on the market work, when your
> software fails! How are we to solve this URGENT problem? PLEASE HELP!
>
> Thanks,
> Kelly Britt
>
> "Need A Dot Com?"
> ____________________________________________________
> [EMAIL PROTECTED] http://www.needa.com 770-663-1535
>
>
>
>
> > -----Original Message-----
> > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
> > Sent: Wednesday, April 05, 2000 12:24 PM
> > To: [EMAIL PROTECTED]
> > Subject: Re: SMTP AUTH Issue [IMS2000040500001247]
> >
> >
> > Hello Kelly, and good evening. As I stated before, I understand your
> > frustration and concern. However, my answer does not change. I have
told
> > you the point that we are at with SMTP Authentication, and we
> > will continue
> > to search for a fix to the problem. Also, we are aware that
> > there are more
> > customers experiencing the problem besides you. We are taking
everything
> > into consideration; each configuration and client involved. This
> > will take
> > time, and there is no way around that. We will not come up with
> > a universal
> > fix in a days time, because it is not a universal problem. There are a
> > variety of different people experiencing SMTP Auth failure for different
> > reasons. The fix that works for some will not work for others because
the
> > configurations are different.
> >
> > We thank you for your time and patience regarding this matter Kelly. As
> > soon as we have new information, we will release it. Thanks again.
> >
> > Tanya M. DeScott
> > Technical Support Engineer
> > Ipswitch, Inc.
> <snip>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
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