I think what IPSwitch needs to realize (hello? is this thing on?) is that
most of us are very fluent with multiple operating systems, multiple mail
servers, and very experienced in high-end networks. We're the perfect group
of people to discuss problems with! In fact, they could even speed the
delivery of repairs to the rest of their client base by leveraging our
knowledge. I'd venture to guess that every admin here would offer several
hours of their time/expertise in helping resolve an issue.
Of course, that would require admitting that customers know something, thus
breaking the first 5 rules of technology sales. <g>
I like IPSwitch's goals, I think they're similar to what we're looking for.
However, they operate very similarly to the way a lot of IT groups handle
transition and development problems - with a closed door until the issues
are resolved. Or worse still, trying to keep the issue quiet while other
goals are met. It doesn't work, and every company has to learn it sooner or
later.
Jonathan
At 04:50 PM 4/7/2000 -0700, you wrote:
>You know, I have been on this list for about 3 years and I have had my
>flaming go-arounds with IPSwitch, just like this one on other issues. And I
>have witnessed several others like this one from others, as well, over the
>years.
>
>The thing that I don't understand is IPSwitch's reluctance to respond to
>customer complaints like these via this forum. It's like they turn a deaf
>ear to any major problems like this and are told to not respond to anything
>on the list that may be controversial. However, it would seem to me that
>this list is exactly the place to respond to these kinds of issues and to
>provide status and updates of what they are doing to resolve these major
>issues.
>
>Just seems strange to me...
>
>Bill Landry
>Pointshare
>
>-----Original Message-----
>From: Kelly Britt [mailto:[EMAIL PROTECTED]]
>Sent: Friday, April 07, 2000 12:11 PM
>To: [EMAIL PROTECTED]; [EMAIL PROTECTED]; [EMAIL PROTECTED];
>[EMAIL PROTECTED]; [EMAIL PROTECTED]
>Subject: RE: [IMail Forum] SMTP AUTH Issue
>
>
>Well, Tanya & Support & the entire IMail team (any anyone who is seriously
>thinking about buying/using this product in a production environment) ...
>today we landed on the ORBS black list because of the IMail SMTP AUTH
>problem (had to turn SMTP AUTH off since our upgrade to 6.x caused
>condierable instability. So, we try to rely on the relay for domain only
>option, and BAM! we are blacklisted...)
>
>Let's see, turn SMTP AUTH off, and we get blacklisted, and many of our users
>cant use the mail server. Turn SMTP AUTH on and it will soon fail, and many
>of our users can't use the mail server.
>
>Every Ipswitch user take note here: If you are needing SMTP AUTH, you
>cannot rely on IMail to function properly, and by turning it off, you risk
>the danger of having your mail server blacklisted by using IMail.
>
>Ipswitch, You keep telling me that everyone is working on it you are and
>thanking me for my patience, but you have KNOWN ABOUT THIS PROBLEM FOR OVER
>A YEAR. (yes, that is me yelling in desparation) ... How much patience are
>we supposed to have?! Are you REALLY working on a fix? Or are you just
>saying that you are "considering options" to us while you continue to back
>burner this issue?
>
>We have *SERIOUS* problems from using your mail server. Why does every
>other SMTP AUTH system that I am aware of on the market work, when your
>software fails! How are we to solve this URGENT problem? PLEASE HELP!
>
>Thanks,
>Kelly Britt
>
> "Need A Dot Com?"
>____________________________________________________
>[EMAIL PROTECTED] http://www.needa.com 770-663-1535
>
>
>
>
> > -----Original Message-----
> > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
> > Sent: Wednesday, April 05, 2000 12:24 PM
> > To: [EMAIL PROTECTED]
> > Subject: Re: SMTP AUTH Issue [IMS2000040500001247]
> >
> >
> > Hello Kelly, and good evening. As I stated before, I understand your
> > frustration and concern. However, my answer does not change. I have told
> > you the point that we are at with SMTP Authentication, and we
> > will continue
> > to search for a fix to the problem. Also, we are aware that
> > there are more
> > customers experiencing the problem besides you. We are taking everything
> > into consideration; each configuration and client involved. This
> > will take
> > time, and there is no way around that. We will not come up with
> > a universal
> > fix in a days time, because it is not a universal problem. There are a
> > variety of different people experiencing SMTP Auth failure for different
> > reasons. The fix that works for some will not work for others because the
> > configurations are different.
> >
> > We thank you for your time and patience regarding this matter Kelly. As
> > soon as we have new information, we will release it. Thanks again.
> >
> > Tanya M. DeScott
> > Technical Support Engineer
> > Ipswitch, Inc.
><snip>
>
>Please visit http://www.ipswitch.com/support/mailing-lists.html
>to be removed from this list.
>Please visit http://www.ipswitch.com/support/mailing-lists.html
>to be removed from this list.
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