BRAVO!
IPSwitch needs to realize we as Internet Services can be their best ally or
their worst enemy... allow us to HELP you and stop denying your issues. We
complained about STMP Auth as soon as 6.0 was released and IPSwitch's take
on it was that we must have something wrong with our setup and to re-install
Imail and NT from the ground up (we have done so at least 3 times since
then). With 20,000 customers that is not easy to do... it means many late
hours and or weekends for our Administrators to fix an issue that is
IPSwitch's. Cost of doing this is in the thousands for our company and is
not very good for our Admins moral...
I would also like to note there is a major issue with the SMTP as a whole...
It stops responding and the Queue builds up as you have more Messages sent.
We have 80,000+ messages sent a day and it seems a Mail System that is meant
for 200,000+ messages a day just cannot handle it. (We know it isn't our
system because we have Dual PIII 600 with 512MB Ram and High Speed external
Raid System... and it didn't do this until Imail 6.x.)
--
Edgar D. Taylor
President/CEO
FIRST Internet Service
69500 Bannock Rd.
P.O. Box 355
St.Clairsville, OH. 43950
Voice: (740) 695-2280
Fax: (740) 695-7258
Email: [EMAIL PROTECTED]
Web: http://www.1st.net
--
Simply 1st in Internet Service!
--
----- Original Message -----
From: "Jonathan" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Friday, April 07, 2000 8:55 PM
Subject: RE: [IMail Forum] SMTP AUTH Issue
I think what IPSwitch needs to realize (hello? is this thing on?) is that
most of us are very fluent with multiple operating systems, multiple mail
servers, and very experienced in high-end networks. We're the perfect group
of people to discuss problems with! In fact, they could even speed the
delivery of repairs to the rest of their client base by leveraging our
knowledge. I'd venture to guess that every admin here would offer several
hours of their time/expertise in helping resolve an issue.
Of course, that would require admitting that customers know something, thus
breaking the first 5 rules of technology sales. <g>
I like IPSwitch's goals, I think they're similar to what we're looking for.
However, they operate very similarly to the way a lot of IT groups handle
transition and development problems - with a closed door until the issues
are resolved. Or worse still, trying to keep the issue quiet while other
goals are met. It doesn't work, and every company has to learn it sooner or
later.
Jonathan
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