Interesting.. I only see it with netscape clients.
:-----Original Message-----
:From: [EMAIL PROTECTED]
:[mailto:[EMAIL PROTECTED]]On Behalf Of Anthony Santen
:Sent: Thursday, March 16, 2000 10:32 AM
:To: [EMAIL PROTECTED]
:Subject: Re: [IMail Forum] Netscape users problems
:
:
:Can you please forget the Netscape thing ! Thanks.
:
:It's happening in ALL clients. Outlook2000 internet, Outlook Express,
:Eudora and Netscape.
:
:No the customers are NOT in the address list. How can they be, they are on
:dynamic IP addresses. They use SMTP AUTH INSTEAD .... that's what
:it's for.
:
:I realise it is hard to diagnose, but there are more and more
:people joining
:in to this discussion with 'that's also happening to me'
:
:Sometimes a user sends a message successfully at 11AM, then when the same
:uses the same mailbox 10minutes later to send to the same
:recipient the mail
:server refuses the username and password. Restarting the SMTP service
:allows the user to pass through.
:
:Anthony
:
:
:----- Original Message -----
:From: "Quentin Baker" <[EMAIL PROTECTED]>
:To: <[EMAIL PROTECTED]>
:Sent: Thursday, March 16, 2000 12:22 PM
:Subject: Re: [IMail Forum] Netscape users problems
:
:
:> Anthony, the message that your users get telling them to enter their
:> username and password.....After they do so are they able to send? Does
:> pop-up box comes up only when they enter Netscape, or does it comes up
:> after a period of inactivity, or does it keep coming while a
:user is tying
:> to send multiple messages to different recipients? Also since you have
:> Relay for Addresses enabled I assume that you have those users IP address
:> included and did stop and restart the service every time you added a new
:> one. Also, I've checked and I didn't see an option in Netscape for
:selecting
:> My Server requires Authentication(that's in Outlook).
:> ----- Original Message -----
:> From: Anthony Santen <[EMAIL PROTECTED]>
:> To: <[EMAIL PROTECTED]>
:> Sent: Thursday, March 16, 2000 9:57 AM
:> Subject: Re: [IMail Forum] Netscape users problems
:>
:>
:> > And history repeats itself....
:> >
:> > In 4 days I have seen this very same problem with 4 different users.
:> >
:> > Quentin, could you please find out what ipswitch is doing about it? I
:> have
:> > to have a support person on-call constantly 'just in case' the mail
:server
:> > needs rebooting again.
:> >
:> > > What version of Imail are you using? 5.09
:> > > Are you using the Imail database or NT Database? Imail
:> > > Operating System? NT4
:> > > How is your configuration set up in IAdmin for SMTP Tab and SMTP
:> Security
:> > > Tab?
:> >
:> > Relay mail for [Addresses]
:> > Allow Remote mail to local groups
:> > Refuse Null <> senders
:> > Check Valid Sender
:> > Autodeny Possible Hack attempts
:> >
:> >
:> > > What path and directory do you have Imail Server Installed?
:> >
:> > c:\imail
:> >
:> > The mailboxes are stored in e:\imail\domain.name\....
:> >
:> > > What error message does uses get while in Netscape?
:> >
:> > A pop-up box during send requests 'username' and password for outgoing
:> mail.
:> >
:> > Anthony
:> >
:> >
:> >
:> > >
:> >
:> >
:> > ----- Original Message -----
:> > From: "Quentin Baker" <[EMAIL PROTECTED]>
:> > To: <[EMAIL PROTECTED]>
:> > Sent: Thursday, March 16, 2000 8:53 AM
:> > Subject: Re: [IMail Forum] Netscape users problems
:> >
:> >
:> > > What version of Imail are you using?
:> > > Are you using the Imail database or NT Database?
:> > > Operating System?
:> > > How is your configuration set up in IAdmin for SMTP Tab and SMTP
:> Security
:> > > Tab?
:> > > What path and directory do you have Imail Server Installed?
:> > > What error message does uses get while in Netscape?
:> > >
:> > > ----- Original Message -----
:> > > From: Kelly Britt <[EMAIL PROTECTED]>
:> > > To: <[EMAIL PROTECTED]>
:> > > Sent: Wednesday, March 15, 2000 5:23 PM
:> > > Subject: [IMail Forum] Netscape users problems
:> > >
:> > >
:> > > > We have a problem with our Netscape users failing to SMTP
:authenticate
:> > > > against our server. The problem crops up sporatically, and when we
:> > start
:> > > > and stop the SMTP server it goes away. The issue has come
:up in the
:> > past,
:> > > > but is now starting with increasing frequency. Today, we had to
:> start
:> > > and
:> > > > stop the SMTP the server 3 or 4 times, and our clients are getting
:> very
:> > > > anxious. Any help on this?
:> > > >
:> > > > Thanks,
:> > > > Kelly Britt
:> > > >
:> > > > "Need A Dot Com?"
:> > > > ____________________________________________________
:> > > > [EMAIL PROTECTED] http://www.needa.com 770-663-1535
:> > > >
:> > > > Please visit http://www.ipswitch.com/support/mailing-lists.html
:> > > > to be removed from this list.
:> > > >
:> > >
:> > > Please visit http://www.ipswitch.com/support/mailing-lists.html
:> > > to be removed from this list.
:> > >
:> >
:> > Please visit http://www.ipswitch.com/support/mailing-lists.html
:> > to be removed from this list.
:> >
:>
:> Please visit http://www.ipswitch.com/support/mailing-lists.html
:> to be removed from this list.
:>
:
:Please visit http://www.ipswitch.com/support/mailing-lists.html
:to be removed from this list.
:
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