Hi,
this is exasperating..... please read the following sequence:
11:00 user sends/receives mail without a problem
11:30 user sends/receives mail without a problem
12:00 user sends/receives mail without a problem
12:30 user sends/receives mail without a problem
13:00 user sends/receives mail without a problem
13:30 user attempts to send mail and the screen pops up 'enter username and
password' which contains the username and the password in stars
no matter what the customer fills in in these boxes the program cannot
continue and send.
-Customer repeats this several times, but the screen continues to pop up
'invalid username or password'
13:40 user calls me 'fed up with the mail server not accepting my password'
13:45 mail server is rebooted
13:46 customer presses send/receive and mail is sent without a problem
14:00 user sends/receives mail without a problem
14:30 user sends/receives mail without a problem
15:00 user sends/receives mail without a problem
15:30 user sends/receives mail without a problem
Anthony
----- Original Message -----
From: "Quentin Baker" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, March 16, 2000 12:46 PM
Subject: Re: [IMail Forum] Netscape users problems
> Anthony, Every 30 minutes you say....I think that Netscape(trying not to
> confuse with Outlook) has an option some where that is set to ask the user
> to enter their UId and password every 30 minutes or so but I'm not too
sure.
> If this is the case the users should be able to adjust this. I'll like to
> see your responses to my previous email though. But, is this when the
> pop-up menu occur...about every 30 minutes?
>
> ----- Original Message -----
> From: Anthony Santen <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Thursday, March 16, 2000 12:12 PM
> Subject: Re: [IMail Forum] Netscape users problems
>
>
> > Hi,
> > Yes yes and no. answers in text:......
> >
> > ----- Original Message -----
> > From: "Quentin Baker" <[EMAIL PROTECTED]>
> > To: <[EMAIL PROTECTED]>
> > Sent: Thursday, March 16, 2000 10:34 AM
> > Subject: Re: [IMail Forum] Netscape users problems
> >
> >
> > > Anthony,
> > > After looking at the other messages posted concerning this problem, do
> > your
> > > users have Netscape set to remember their userId and password and also
> do
> > > they have the option checked for My Server requires or uses
> > Authentication(I
> > > think this is in Netscape)
> > YES BOTH.
> >
> > if not have them select both or these and see
> > > what happens. This problem have been tested numerous of times and the
> > error
> > > could not be duplicated. I'll check into in again.
> >
> > Our logs are full of sequences which show connection for a particular
user
> > every 30 minutes as successful then suddenly no longer sucessful.
> >
> > By the way, setting the server to open relay is not an option.
> >
> > Anthony
> >
> > > ----- Original Message -----
> > > From: Anthony Santen <[EMAIL PROTECTED]>
> > > To: <[EMAIL PROTECTED]>
> > > Sent: Thursday, March 16, 2000 9:57 AM
> > > Subject: Re: [IMail Forum] Netscape users problems
> > >
> > >
> > > > And history repeats itself....
> > > >
> > > > In 4 days I have seen this very same problem with 4 different users.
> > > >
> > > > Quentin, could you please find out what ipswitch is doing about it?
I
> > > have
> > > > to have a support person on-call constantly 'just in case' the mail
> > server
> > > > needs rebooting again.
> > > >
> > > > > What version of Imail are you using? 5.09
> > > > > Are you using the Imail database or NT Database? Imail
> > > > > Operating System? NT4
> > > > > How is your configuration set up in IAdmin for SMTP Tab and SMTP
> > > Security
> > > > > Tab?
> > > >
> > > > Relay mail for [Addresses]
> > > > Allow Remote mail to local groups
> > > > Refuse Null <> senders
> > > > Check Valid Sender
> > > > Autodeny Possible Hack attempts
> > > >
> > > >
> > > > > What path and directory do you have Imail Server Installed?
> > > >
> > > > c:\imail
> > > >
> > > > The mailboxes are stored in e:\imail\domain.name\....
> > > >
> > > > > What error message does uses get while in Netscape?
> > > >
> > > > A pop-up box during send requests 'username' and password for
outgoing
> > > mail.
> > > >
> > > > Anthony
> > > >
> > > >
> > > >
> > > > >
> > > >
> > > >
> > > > ----- Original Message -----
> > > > From: "Quentin Baker" <[EMAIL PROTECTED]>
> > > > To: <[EMAIL PROTECTED]>
> > > > Sent: Thursday, March 16, 2000 8:53 AM
> > > > Subject: Re: [IMail Forum] Netscape users problems
> > > >
> > > >
> > > > > What version of Imail are you using?
> > > > > Are you using the Imail database or NT Database?
> > > > > Operating System?
> > > > > How is your configuration set up in IAdmin for SMTP Tab and SMTP
> > > Security
> > > > > Tab?
> > > > > What path and directory do you have Imail Server Installed?
> > > > > What error message does uses get while in Netscape?
> > > > >
> > > > > ----- Original Message -----
> > > > > From: Kelly Britt <[EMAIL PROTECTED]>
> > > > > To: <[EMAIL PROTECTED]>
> > > > > Sent: Wednesday, March 15, 2000 5:23 PM
> > > > > Subject: [IMail Forum] Netscape users problems
> > > > >
> > > > >
> > > > > > We have a problem with our Netscape users failing to SMTP
> > authenticate
> > > > > > against our server. The problem crops up sporatically, and when
> we
> > > > start
> > > > > > and stop the SMTP server it goes away. The issue has come up in
> the
> > > > past,
> > > > > > but is now starting with increasing frequency. Today, we had
to
> > > start
> > > > > and
> > > > > > stop the SMTP the server 3 or 4 times, and our clients are
getting
> > > very
> > > > > > anxious. Any help on this?
> > > > > >
> > > > > > Thanks,
> > > > > > Kelly Britt
> > > > > >
> > > > > > "Need A Dot Com?"
> > > > > > ____________________________________________________
> > > > > > [EMAIL PROTECTED] http://www.needa.com 770-663-1535
> > > > > >
> > > > > > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > > > > > to be removed from this list.
> > > > > >
> > > > >
> > > > > Please visit http://www.ipswitch.com/support/mailing-lists.html
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> > > > >
> > > >
> > > > Please visit http://www.ipswitch.com/support/mailing-lists.html
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> > > >
> > >
> > > Please visit http://www.ipswitch.com/support/mailing-lists.html
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> > >
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
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> >
>
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