> We did purchase v6.02, and I was told on the phone that I could only
> get phone support for it for 60 days, which expired last month.
> Therefore, the argument that I can get support for a year from that
> purchase is a moot point, as I know what I was told on the telephone.
If you read what he said, he said that if you had bought the SERVICE AGREEMENT,
instead of a new copy, you would have gotten an upgrade to the latest version and a
year of support.
> I have provided the exact information that everyone is asking for
> many many times, yet nobody seems to pay attention to that.
Are you talking about us (other IMail users; we are not IMail tech support), or IMail
tech support? Daniel was saying that if you E-mail IMail tech support (for a grand
total of $0), you will need to give them the information you gave here. That
certainly is a reasonable request.
Also, be aware that you haven't given out the exact information everyone is asking for
many times. I twice have suggested that we (other IMail users) may be able to solve
your problem if you post snippets of your SMTP log file here. You haven't (but we do
thank you for not posting the full 19 meg file!)
> Perhaps if someone came up with some NEW questions it might diffuse
> the situation some.
I tried...
> I come to YOU for help in supporting YOUR product, and
> YOU seem not to want to help.
Have you gone to IMail? Have you sent them an E-mail to get free tech support? Have
you paid for a service agreement and talked to them on the phone? Or are you just
complaining that they will not offer free support in a forum that they are not
expected to offer support in (this mailing list)?
Daniel has informed you quite well of the support options you have available to you.
And there are clearly a lot of people who want to help you here. You just need to
realize that people who do not get paid to do something may need a little politeness,
that someone who gets paid may be willing to overlook (although they shouldn't have
to).
> I have been providing information for weeks with no resolution.
Put your money where you mouth is (so to speak), and show us some appopriate snippets
from your log files. Feel free to change the names of the guilty to protect the
innocent (domain names, user names, whatever).
> So, yeah. I'm frustrated. Yeah. I'm pissed off. But I think I
> have a right to be.
I would be too, if I had the same problem.
So how about it... just a couple more minutes to take a look at the log files. But,
please be nice, I'm starting to get tired of all the off-topic messages and impolite
behavior I've seen here.
-Scott
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