And as I stated, I inherited this network from the previous net admin, so I
had no choice or say in the matter as it was done PRIOR to me working here.
Yes, I have e-mailed them. To no avail as to a possible solution, except
"Upgrade to the latest version of iMail." That was their exact solution for
my problem. So, I took their advice, I loaded the 6.02 and the patch to
6.03 and the SMTP patch. No resolution. I didn't figure there would be,
but as the authors of the software, I figured the had to know what they were
talking about. I loaded this even against all of the BAD information I saw
about 6.0x posted in this group about it.
You will also notice that I was asked two NEW questions this morning, and
NEITHER time did I bite someone's head off or express any frustration.
Because they weren't questions I have gone over many times before.
By the end of the day, the log grows to between 40 and 60 Megs. How many
lines would you like me to paste?
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of
[EMAIL PROTECTED]
Sent: Friday, July 10, 2893 4:44 PM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
> We did purchase v6.02, and I was told on the phone that I could only
> get phone support for it for 60 days, which expired last month.
> Therefore, the argument that I can get support for a year from that
> purchase is a moot point, as I know what I was told on the telephone.
If you read what he said, he said that if you had bought the SERVICE
AGREEMENT, instead of a new copy, you would have gotten an upgrade to the
latest version and a year of support.
> I have provided the exact information that everyone is asking for
> many many times, yet nobody seems to pay attention to that.
Are you talking about us (other IMail users; we are not IMail tech support),
or IMail tech support? Daniel was saying that if you E-mail IMail tech
support (for a grand total of $0), you will need to give them the
information you gave here. That certainly is a reasonable request.
Also, be aware that you haven't given out the exact information everyone is
asking for many times. I twice have suggested that we (other IMail users)
may be able to solve your problem if you post snippets of your SMTP log file
here. You haven't (but we do thank you for not posting the full 19 meg
file!)
> Perhaps if someone came up with some NEW questions it might diffuse
> the situation some.
I tried...
> I come to YOU for help in supporting YOUR product, and
> YOU seem not to want to help.
Have you gone to IMail? Have you sent them an E-mail to get free tech
support? Have you paid for a service agreement and talked to them on the
phone? Or are you just complaining that they will not offer free support in
a forum that they are not expected to offer support in (this mailing list)?
Daniel has informed you quite well of the support options you have available
to you. And there are clearly a lot of people who want to help you here.
You just need to realize that people who do not get paid to do something may
need a little politeness, that someone who gets paid may be willing to
overlook (although they shouldn't have to).
> I have been providing information for weeks with no resolution.
Put your money where you mouth is (so to speak), and show us some appopriate
snippets from your log files. Feel free to change the names of the guilty
to protect the innocent (domain names, user names, whatever).
> So, yeah. I'm frustrated. Yeah. I'm pissed off. But I think I
> have a right to be.
I would be too, if I had the same problem.
So how about it... just a couple more minutes to take a look at the log
files. But, please be nice, I'm starting to get tired of all the off-topic
messages and impolite behavior I've seen here.
-Scott
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