They are not very knowledgable at all. They're someone to sit on the phone
with that says "uhh... hmm... reboot???"
-----Original Message-----
From: Thomas Deliduka [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, June 13, 2000 6:55 AM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] IPSwitch Support - HORRIBLE
I got a support contract and I frequently find that the office is closed for
a weekly meeting. I find it funny that on Monday I get that message, then on
Thursday I get it again. It doesn't happen all the time but Out of about 20
calls over 5 months that I've made, I would have to say it's happened about
7 times.
My only problem is that I find the support technicians not knowledgeable
enough. I'm told to do things on my NT box or that something is the way it
is on "NT" and I know for a fact that it is not. I'm sorry, I have no
examples.
My biggest problem that never was resolved and everyone was baffled was that
My POP3 server was crashing it would crash immediately on start up and I
would have to restart it several times before it would "Stick". Even the
automatic restart option in the monitor server would not make it work
properly, it must not start processes the same way.
To fix it? I returned the server and bought a new one. It's been running
flawlessly for over 3 1/2 months (until recently where I logged yesterday
and found the same ominous service crash, I'm biting my fingernails now.)
I found it interesting that on 6/13/00 9:13 AM George L. Carden III said:
> hmm,
> I have never known IPSWITCH tech support to be horrible it has always been
> very very good and very prompt,
>
> George Carden
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Bud
> Sent: Monday, June 12, 2000 9:03 PM
> To: [EMAIL PROTECTED]
> Subject: Re: [IMail Forum] IPSwitch Support - HORRIBLE
>
>
> On 6/12/00, Mark McDonald penned:
>> This is ridiculous. We have a mail server that's crashing every 20-30
>> minutes and getting more frequent as time goes by. IPSwitch's support
line
>> is "Closed for training between 10AM - NOON", I have called before that,
>> after that, all day long, sent emails, posted to the message board etc
with
>> NO RESPONSE. We have *TWO* support contracts with IPSwitch, WHAT FOR???
> Is
>> everybody experiencing these problems with IPSwitch???
>
> I'm having problems getting a listserver running, but support has
> been ongoing, through e-mail. No support contract. Took about 3 or 4
> days to get the first response, but now we've been pretty much steady
> back and forth.
--
Thomas Deliduka
IT Manager
-------------------------
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