We did the following in ColdFusion to look after I think the same problem.
http://www.ryancomputers.com/service
Then this form notifies 3 technicians that there is a new service request.
When they log into the database they add their comments as to action taken
and by who.
Then I close out the finished Service Requests or the technicians can.
This has been very helpful seeing we are a service company and everyone is
on the road. They get notified and if one of the guys is in the area very
quick action can be taken.
Michael Ryan
Ryan Computer Services
http://www.ryancomputers.com
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