Guy,
> I'm fishing for ideas about accomplishing the following. Say I have an
> e-mail address named [EMAIL PROTECTED] and there are three
> people "manning
> the help desk". They have the following individual e-mail addresses:
> [EMAIL PROTECTED], [EMAIL PROTECTED] and [EMAIL PROTECTED]
>
> The obvious question: How can I set things up so that requests sent to
> [EMAIL PROTECTED] are sent to the three people/addresses in a round-robin
> fashion?
Have you taken a look at our new AnswerTrack Server? It integrates with
IMail and does what you're asking plus a whole lot more, including
response time tracking, web-based administration, SQL Server backend
capability, maintainence of privacy of Agent's personal email address, and
knowledge base administration. It might be overkill for you, but keep in
mind that we've built it on a resellable model so you can make money
selling the tracking service to your business clients.
There's a full description and a free 30-day eval at
http://hksi.net/answertrack/.
and you can see the web interface at
http://support.answertrack.com/.
Regards,
Ron Hornbaker
[EMAIL PROTECTED]
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