[IMail Forum] IMail Anti-Virus Application Causes Front-End IMail Server to Stop Processing Mail w/out Warning!

[Max Carter]

Hello!  We recently installed the IMail Anti-Virus application on a front-end W2K server (both servers are W2K with quad processors, tons of memory, etc).  This server scans our existing IMail Server v.706.  We've experienced numerous incidents where the anti-virus server processes (carrier scan and watchdog) stop without warning and then cause the separate IMail Server v7.06 to stop processing messages.   In addition, the latest incident caused all of the email sent during the scanning outage timeframe to be dropped.  I manually stopped the scanning after being notified by our customers that their email services weren't working.   We've setup alerts using Whats Up Gold - we receive no error messages.  Also, both the carrier scan and carrier scan watchdog service are up and running every time – there is no evidence at all that there may be a problem.  IPSwitch support had us add an additional registry key to increase the number of processes that the IMail server will spawn before our latest issue occurred.   Has anyone else experienced this issue?  We've exhausted our means and resources on resolving this issue with no success.   I'd appreciate any advice that you may have to offer...and thanks!