Reply to: Max Carter
Re: [IMail Forum] IMail Anti-Virus Application Causes Front-End IMail Server to
Stop Processing Mail w/out Warning! on Thursday 8:32:25 AM
www.declude.com
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Roger Heath
----- Copy of Original Message(s): -----
M> Hello! We recently installed the IMail Anti-Virus application on a
M> front-end W2K server (both servers are W2K with quad processors, tons of
M> memory, etc). This server scans our existing IMail Server v.706. We've
M> experienced numerous incidents where the anti-virus server processes
M> (carrier scan and watchdog) stop without warning and then cause the
M> separate IMail Server v7.06 to stop processing messages.
M> In addition, the latest incident caused all of the email sent during the
M> scanning outage timeframe to be dropped. I manually stopped the
M> scanning after being notified by our customers that their email services
M> weren't working. We've setup alerts using Whats Up Gold - we receive
M> no error messages. Also, both the carrier scan and carrier scan
M> watchdog service are up and running every time - there is no evidence at
M> all that there may be a problem. IPSwitch support had us add an
M> additional registry key to increase the number of processes that the
M> IMail server will spawn before our latest issue occurred.
M> Has anyone else experienced this issue? We've exhausted our means and
M> resources on resolving this issue with no success. I'd appreciate any
M> advice that you may have to offer...and thanks!
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