Chris,
Your mail points to 63.85.233.136 - So I would probably change it back.. ;-)
Query: mail.crl.aps.vertisinc.com. Query type: Any record
Recursive query: Yes Authoritative answer: No
Query time: 50 ms. Server name: 64.66.88.6
Answer:
mail.crl.aps.vertisinc.com. 43140 A 63.85.233.136
Authority:
vertisinc.com. 43140 NS ns1.vertisinc.com.
vertisinc.com. 43140 NS ns2.vertisinc.com.
vertisinc.com. 43140 NS ns3.vertisinc.com.
vertisinc.com. 43140 NS portal.webcraft.com.
Additional:
ns1.vertisinc.com. 172740 A 65.202.209.194
ns2.vertisinc.com. 172740 A 208.238.173.74
ns3.vertisinc.com. 172740 A 208.231.83.10
~Rick
Rick Leske
IT Manager
NSE
FamHost
800-658-1676
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Chris McFarling
Sent: Tuesday, July 30, 2002 12:37 PM - MGMT.TV
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] IMail not using MX record preference
correctly?
Right now the SMTP DNS Adress field is set to 63.85.233.135. Originally it
was set to "63.85.233.135 63.85.233.136" (without quotes of course). As per
you last suggestion I removed the second address. The system TCPIP settings
are currently pointing to those same two addresses as primary and secondary
respectively.
Here are the super debugging results from the time I restarted SMTP until
the message is requeued. Although I was trying to keep the destination
domain anonymous, I'll go ahead and leave it in the logs since that may be
required to properly trobleshoot this. My machine is sdumax.
--snip--
07:30 10:07 SMTPD(00100148) server starting on port 25 of
mail.crl.aps.vertisinc.com
07:30 10:08 SMTPD(0094014E) [63.85.233.136] connect 63.85.233.136 port 1446
07:30 10:09 SMTPD(020100C8) [63.85.233.136] connect 63.85.233.136 port 1449
07:30 10:09 SMTPD(020200C8) [63.85.233.136] connect 192.168.100.24 port 4380
07:30 10:09 SMTPD(020200C8) [192.168.100.24] HELO sdumax
07:30 10:09 SMTPD(020200C8) [192.168.100.24] MAIL FROM:
<[EMAIL PROTECTED]>
07:30 10:09 SMTPD(020200C8) [192.168.100.24] RCPT TO:
<[EMAIL PROTECTED]>
07:30 10:09 SMTPD(020200C8) [192.168.100.24]
C:\IMAIL\spool\Dc85d020200c8f6c2.SMD 2947
07:30 10:09 SMTP-(00000718) [x] Description: WinSock 2.0
07:30 10:09 SMTP-(00000718) [x] official name mail.crl.aps.vertisinc.com
07:30 10:09 SMTP-(00000718) processing C:\IMAIL\spool\Qc85d020200c8f6c2.SMD
07:30 10:09 SMTP-(00000718) sender <[EMAIL PROTECTED]>
07:30 10:09 SMTP-(00000718) recip is <[EMAIL PROTECTED]>
07:30 10:09 SMTP-(00000718) [x] looking up callawaygolf.com in HOSTS and MX
07:30 10:09 SMTP-(00000718) [x] looking up callawaygolf.com in HOSTS and MX
07:30 10:09 SMTP-(00000718) closed C:\IMAIL\spool\_c85d020200c8f6c2.~MD - 1
07:30 10:09 SMTP-(00000718) R<[EMAIL PROTECTED]> - 1
07:30 10:09 SMTP-(00000718) [x] doing direct send callawaygolf.com
07:30 10:09 SMTP-(00000718) Trying callawaygolf.com (0)
07:30 10:09 SMTP-(00000718) [x] delivery to host callawaygolf.com
07:30 10:10 SMTP-(00000718) MX connect fail "206.118.244.193"
07:30 10:10 SMTP-(00000718) MX connect fail "206.253.195.193"
07:30 10:10 SMTPD(020400C8) [63.85.233.136] connect 63.85.233.136 port 1454
07:30 10:10 SMTP-(00000718) Stack connect fail "63.241.4.210"
07:30 10:10 SMTP-(00000718) R<[EMAIL PROTECTED]> - 1
07:30 10:10 SMTP-(00000718) R<[EMAIL PROTECTED]> - 1
07:30 10:10 SMTP-(00000718) requeuing C:\IMAIL\spool\Qc85d020200c8f6c2.SMD
R0 T1
07:30 10:10 SMTP-(00000718) finished C:\IMAIL\spool\Qc85d020200c8f6c2.SMD
status=3
--snip--
--
Chris McFarling
> I still think there is a DNS issue here due to the "stack connect fail"
> message. What is the IP address of the DNS server you are using right now?
2
> more things I would like you to try:
>
> 1) if you are not pointing to the DNS you have set up in your TCI/IP
> settings please do that
>
> 2) turn on what we call "super" debugging. Open the IMail Client from the
> IMail Program group. On the first dialog just click ok. From there go to
> File>Settings. On this next screen click on the system button. In the
lower
> right check the Verbose and Debug Messages check boxes. Click Apply then
> exit. Go back into your IMail Administrator make sure debug messages are
> enabled here and stop/restart the SMTP service. After doing all of this
> resend the messages to the domain in question. Post the section of the log
> +/- 5 min each side of the transaction. Finally reverse the steps above to
> turn this off as it will make your logs huge
>
> Eric S
>
> ----- Original Message -----
> From: "Chris McFarling" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Tuesday, July 30, 2002 11:37 AM
> Subject: Re: [IMail Forum] IMail not using MX record preference correctly?
>
>
> > Yes, I do have two addresses in the SMTP DNS address field. (separated
by
> a
> > space) I tried your suggestion of using only 1 address, but it did not
> make
> > any difference. Still get the same sequence of entries in the log.
> > --
> > Chris McFarling
> >
> > > Chris,
> > >
> > > This sounds like you have multiple addresses in the DNS address field
in
> > > your IMail SMTP setup. Is this so? IF yes, try removing one of them
then
> > > stop/restart the SMTP service. I have seen occasions where multiple
> > > addresses can mess up the parsing of the field for lookups. Let me now
> > what
> > > happens when you do this. the errors you are seeing typically mean a
> > faulty
> > > DNS response for some reason. The giveaway id the stack connect fail
at
> > the
> > > end of the sequence. For this to happen IMail would need to get to the
> > > process of GetHostByName which means it didn't think it got a valid
DNS
> > > reply so is looking for the example.com from the stack.
> > >
> > > Eric S
> > > ----- Original Message -----
> > > From: "Chris McFarling" <[EMAIL PROTECTED]>
> > > To: <[EMAIL PROTECTED]>
> > > Sent: Monday, July 29, 2002 7:10 PM
> > > Subject: Re: [IMail Forum] IMail not using MX record preference
> correctly?
> > >
> > >
> > > > I am currently experiencing this problem as I write this. Any
messages
> > > > addressed to [EMAIL PROTECTED] are not being delivered.
> > > >
> > > > The facts:
> > > > -my IMail server uses the following DNS servers for resolution:
> > > > -Primary: 63.85.xx.135
> > > > -Secondary: 63.85.xx.136 (which is the IMail server itself)
> > > > **these setting are applied in both the W2K system settings and
> the
> > > > IMail SMTP settings
> > > > -Primary DNS server is functioning properly (I control this server
> too)
> > > > -If I look at the DNS cache on primary server for example.com I see:
> > > > MX [2] email.example.com
> > > > MX [40] smtpca.example.com
> > > > MX [20] smtpjp.example.com
> > > > MX [30] smtpuk.example.com
> > > > A email 63.199.xx.15
> > > > A smtpca 209.253.xx.163
> > > > A smtpjp 91.211.xx.83
> > > > A smtpuk 209.118.xx.163
> > > > A example.com 93.241.xx.210
> > > > -If I try to telnet, from the IMail server, to port 25 of each of
> these
> > IP
> > > > addresses, the only one that I can connect to is email
(63.199.xx.15)
> > The
> > > > others apparently are down.
> > > > -When a message gets sent to [EMAIL PROTECTED], the log looks
like
> > > this:
> > > > --snip--
> > > > 07:29 10:22 SMTP-(0000065C) processing
> > > C:\IMAIL\spool\Q79ea077900ea84dc.SMD
> > > > 07:29 10:22 SMTP-(0000065C) Trying example.com (0)
> > > > 07:29 10:23 SMTP-(0000065C) MX connect fail "209.118.xx.163"
> > > > 07:29 10:23 SMTP-(0000065C) MX connect fail "209.253.xx.163"
> > > > 07:29 10:23 SMTP-(0000065C) Stack connect fail "93.241.xx.210"
> > > > --snip--
> > > >
> > > > My Observations:
> > > > -IMail apparently isn't trying to connect to the lowest priority MX
> > record
> > > > which, in this case, is the only server of the 4 that is available.
> > > > -It tries, and fails, to connect to MX priority 30 before MX
priority
> 40
> > > > which technically would be the correct order. However there are no
log
> > > > entires for MX priority 2 or 20.
> > > > -This same thing started happening last week with this same domain.
I
> > > > cleared all example.com entries from the primary server's cache and
> that
> > > > seemed to temporarily fix the problem. This could be something that
> > > develops
> > > > over time or after a certain time??
> > > > -Is it possible that MX records with a single digit priority number
> are
> > > > being treated differently by IMail? Just a thought.
> > > >
> > > >
> > > >
> > > > --
> > > > Chris McFarling
> > > >
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