Didn't this just get 'patched' via 7.12 ? ~Rick
Chris McFarling wrote: > I haven't seen any more on this the last couple days. Eric S., was the super > debug log info helpful at all? Is this issue still being looked into or is > it being written off as an anomoly? > > > -- > Chris McFarling | > > >>OK this is interesting. Without making any changes from the setup >> > described > >>below, things just started working. Here is the log info from 27 minutes >>later than the log entries below it. Keep in mind that I haven't been able >>to send to this domain for at least the last day-and-a-half. >> >>--snip-- >>07:30 10:37 SMTP-(000007F8) C:\IMAIL\spool\Qc85d020200c8f6c2.SMD >>07:30 10:37 SMTP-(000007F8) processing >> > C:\IMAIL\spool\Qc85d020200c8f6c2.SMD > >>07:30 10:37 SMTP-(000007F8) sender <[EMAIL PROTECTED]> >>07:30 10:37 SMTP-(000007F8) recip is <[EMAIL PROTECTED]> >>07:30 10:37 SMTP-(000007F8) [x] looking up callawaygolf.com in HOSTS and >> > MX > >>07:30 10:37 SMTP-(000007F8) [x] looking up callawaygolf.com in HOSTS and >> > MX > >>07:30 10:37 SMTP-(000007F8) closed C:\IMAIL\spool\_c85d020200c8f6c2.~MD - >> > 1 > >>07:30 10:37 SMTP-(000007F8) R<[EMAIL PROTECTED]> - 1 >>07:30 10:37 SMTP-(000007F8) [x] doing direct send callawaygolf.com >>07:30 10:37 SMTP-(000007F8) Trying callawaygolf.com (0) >>07:30 10:37 SMTP-(000007F8) [x] delivery to host callawaygolf.com >>07:30 10:37 SMTP-(000007F8) Connect callawaygolf.com [63.166.75.15:25] (1) >>07:30 10:37 SMTP-(000007F8) 220 cgusns16.corp.callawaygolf.com Microsoft >>ESMTP MAIL Service, Version: 5.0.2195.2966 ready at Tue, 30 Jul 2002 >>10:42:55 -0700 >>07:30 10:37 SMTP-(000007F8) >EHLO mail.crl.aps.vertisinc.com >>07:30 10:37 SMTP-(000007F8) 250-cgusns16.corp.callawaygolf.com Hello >>[63.85.233.136] >>07:30 10:37 SMTP-(000007F8) 250-TURN >>07:30 10:37 SMTP-(000007F8) 250-ATRN >>07:30 10:37 SMTP-(000007F8) 250-SIZE >>07:30 10:37 SMTP-(000007F8) 250-ETRN >>07:30 10:37 SMTP-(000007F8) 250-PIPELINING >>07:30 10:37 SMTP-(000007F8) 250-DSN >>07:30 10:37 SMTP-(000007F8) 250-ENHANCEDSTATUSCODES >>07:30 10:37 SMTP-(000007F8) 250-8bitmime >>07:30 10:37 SMTP-(000007F8) 250-BINARYMIME >>07:30 10:37 SMTP-(000007F8) 250-CHUNKING >>07:30 10:37 SMTP-(000007F8) 250-VRFY >>07:30 10:37 SMTP-(000007F8) 250-X-EXPS GSSAPI NTLM LOGIN >>07:30 10:37 SMTP-(000007F8) 250-X-EXPS=LOGIN >>07:30 10:37 SMTP-(000007F8) 250-AUTH GSSAPI NTLM LOGIN >>07:30 10:37 SMTP-(000007F8) 250-AUTH=LOGIN >>07:30 10:37 SMTP-(000007F8) 250-X-LINK2STATE >>07:30 10:37 SMTP-(000007F8) 250-XEXCH50 >>07:30 10:37 SMTP-(000007F8) 250 OK >>07:30 10:37 SMTP-(000007F8) >MAIL FROM:<[EMAIL PROTECTED]> >>07:30 10:37 SMTP-(000007F8) 250 2.1.0 >> > [EMAIL PROTECTED] > >>OK >>07:30 10:37 SMTP-(000007F8) >RCPT To:<[EMAIL PROTECTED]> >>07:30 10:37 SMTP-(000007F8) 250 2.1.5 [EMAIL PROTECTED] >>07:30 10:37 SMTP-(000007F8) >DATA >>07:30 10:37 SMTP-(000007F8) 354 Start mail input; end with <CRLF>.<CRLF> >>07:30 10:37 SMTP-(000007F8) >. >>07:30 10:37 SMTP-(000007F8) 250 2.6.0 >><09e801c237ec$9c3eb500$[EMAIL PROTECTED]> Queued mail for >>delivery >>07:30 10:37 SMTP-(000007F8) rdeliver callawaygolf.com >>[EMAIL PROTECTED] (1) <[EMAIL PROTECTED]> 2947 >>07:30 10:37 SMTP-(000007F8) >QUIT >>07:30 10:37 SMTP-(000007F8) 221 2.0.0 cgusns16.corp.callawaygolf.com >> > Service > >>closing transmission channel >>07:30 10:37 SMTP-(000007F8) [u] closing socket (u) >>07:30 10:37 SMTP-(000007F8) finished C:\IMAIL\spool\Qc85d020200c8f6c2.SMD >>status=1 >>--snip-- >> >> >>-- >>Chris McFarling >> >> >>>Right now the SMTP DNS Adress field is set to 63.85.233.135. Originally >>> > it > >>>was set to "63.85.233.135 63.85.233.136" (without quotes of course). As >>> >>per >> >>>you last suggestion I removed the second address. The system TCPIP >>> >>settings >> >>>are currently pointing to those same two addresses as primary and >>> >>secondary >> >>>respectively. >>>Here are the super debugging results from the time I restarted SMTP >>> > until > >>>the message is requeued. Although I was trying to keep the destination >>>domain anonymous, I'll go ahead and leave it in the logs since that may >>> > be > >>>required to properly trobleshoot this. My machine is sdumax. >>> >>>--snip-- >>>07:30 10:07 SMTPD(00100148) server starting on port 25 of >>>mail.crl.aps.vertisinc.com >>>07:30 10:08 SMTPD(0094014E) [63.85.233.136] connect 63.85.233.136 port >>> >>1446 >> >>>07:30 10:09 SMTPD(020100C8) [63.85.233.136] connect 63.85.233.136 port >>> >>1449 >> >>>07:30 10:09 SMTPD(020200C8) [63.85.233.136] connect 192.168.100.24 port >>> >>4380 >> >>>07:30 10:09 SMTPD(020200C8) [192.168.100.24] HELO sdumax >>>07:30 10:09 SMTPD(020200C8) [192.168.100.24] MAIL FROM: >>><[EMAIL PROTECTED]> >>>07:30 10:09 SMTPD(020200C8) [192.168.100.24] RCPT TO: >>><[EMAIL PROTECTED]> >>>07:30 10:09 SMTPD(020200C8) [192.168.100.24] >>>C:\IMAIL\spool\Dc85d020200c8f6c2.SMD 2947 >>>07:30 10:09 SMTP-(00000718) [x] Description: WinSock 2.0 >>>07:30 10:09 SMTP-(00000718) [x] official name mail.crl.aps.vertisinc.com >>>07:30 10:09 SMTP-(00000718) processing >>> >>C:\IMAIL\spool\Qc85d020200c8f6c2.SMD >> >>>07:30 10:09 SMTP-(00000718) sender <[EMAIL PROTECTED]> >>>07:30 10:09 SMTP-(00000718) recip is <[EMAIL PROTECTED]> >>>07:30 10:09 SMTP-(00000718) [x] looking up callawaygolf.com in HOSTS and >>> >>MX >> >>>07:30 10:09 SMTP-(00000718) [x] looking up callawaygolf.com in HOSTS and >>> >>MX >> >>>07:30 10:09 SMTP-(00000718) closed >>> > C:\IMAIL\spool\_c85d020200c8f6c2.~MD - > >>1 >> >>>07:30 10:09 SMTP-(00000718) R<[EMAIL PROTECTED]> - 1 >>>07:30 10:09 SMTP-(00000718) [x] doing direct send callawaygolf.com >>>07:30 10:09 SMTP-(00000718) Trying callawaygolf.com (0) >>>07:30 10:09 SMTP-(00000718) [x] delivery to host callawaygolf.com >>>07:30 10:10 SMTP-(00000718) MX connect fail "206.118.244.193" >>>07:30 10:10 SMTP-(00000718) MX connect fail "206.253.195.193" >>>07:30 10:10 SMTPD(020400C8) [63.85.233.136] connect 63.85.233.136 port >>> >>1454 >> >>>07:30 10:10 SMTP-(00000718) Stack connect fail "63.241.4.210" >>>07:30 10:10 SMTP-(00000718) R<[EMAIL PROTECTED]> - 1 >>>07:30 10:10 SMTP-(00000718) R<[EMAIL PROTECTED]> - 1 >>>07:30 10:10 SMTP-(00000718) requeuing >>> > C:\IMAIL\spool\Qc85d020200c8f6c2.SMD > >>>R0 T1 >>>07:30 10:10 SMTP-(00000718) finished >>> > C:\IMAIL\spool\Qc85d020200c8f6c2.SMD > >>>status=3 >>>--snip-- >>>-- >>>Chris McFarling >>> >>> >>>>I still think there is a DNS issue here due to the "stack connect >>>> > fail" > >>>>message. What is the IP address of the DNS server you are using right >>>> >>now? >> >>>2 >>> >>>>more things I would like you to try: >>>> >>>>1) if you are not pointing to the DNS you have set up in your TCI/IP >>>>settings please do that >>>> >>>>2) turn on what we call "super" debugging. Open the IMail Client from >>>> >>the >> >>>>IMail Program group. On the first dialog just click ok. From there go >>>> > to > >>>>File>Settings. On this next screen click on the system button. In the >>>> >>>lower >>> >>>>right check the Verbose and Debug Messages check boxes. Click Apply >>>> > then > >>>>exit. Go back into your IMail Administrator make sure debug messages >>>> > are > >>>>enabled here and stop/restart the SMTP service. After doing all of >>>> > this > >>>>resend the messages to the domain in question. Post the section of the >>>> >>log >> >>>>+/- 5 min each side of the transaction. Finally reverse the steps >>>> > above > >>to >> >>>>turn this off as it will make your logs huge >>>> >>>>Eric S >>>> >>>>----- Original Message ----- >>>>From: "Chris McFarling" <[EMAIL PROTECTED]> >>>>To: <[EMAIL PROTECTED]> >>>>Sent: Tuesday, July 30, 2002 11:37 AM >>>>Subject: Re: [IMail Forum] IMail not using MX record preference >>>> >>correctly? >> >>>> >>>>>Yes, I do have two addresses in the SMTP DNS address field. >>>>> > (separated > >>>by >>> >>>>a >>>> >>>>>space) I tried your suggestion of using only 1 address, but it did >>>>> > not > >>>>make >>>> >>>>>any difference. Still get the same sequence of entries in the log. >>>>>-- >>>>>Chris McFarling >>>>> >>>>> >>>>>>Chris, >>>>>> >>>>>>This sounds like you have multiple addresses in the DNS address >>>>>> >>field >> >>>in >>> >>>>>>your IMail SMTP setup. Is this so? IF yes, try removing one of >>>>>> > them > >>>then >>> >>>>>>stop/restart the SMTP service. I have seen occasions where >>>>>> > multiple > >>>>>>addresses can mess up the parsing of the field for lookups. Let me >>>>>> >>now >> >>>>>what >>>>> >>>>>>happens when you do this. the errors you are seeing typically mean >>>>>> > a > >>>>>faulty >>>>> >>>>>>DNS response for some reason. The giveaway id the stack connect >>>>>> > fail > >>>at >>> >>>>>the >>>>> >>>>>>end of the sequence. For this to happen IMail would need to get to >>>>>> >>the >> >>>>>>process of GetHostByName which means it didn't think it got a >>>>>> > valid > >>>DNS >>> >>>>>>reply so is looking for the example.com from the stack. >>>>>> >>>>>>Eric S >>>>>>----- Original Message ----- >>>>>>From: "Chris McFarling" <[EMAIL PROTECTED]> >>>>>>To: <[EMAIL PROTECTED]> >>>>>>Sent: Monday, July 29, 2002 7:10 PM >>>>>>Subject: Re: [IMail Forum] IMail not using MX record preference >>>>>> >>>>correctly? >>>> >>>>>> >>>>>>>I am currently experiencing this problem as I write this. Any >>>>>>> >>>messages >>> >>>>>>>addressed to [EMAIL PROTECTED] are not being delivered. >>>>>>> >>>>>>>The facts: >>>>>>>-my IMail server uses the following DNS servers for resolution: >>>>>>> -Primary: 63.85.xx.135 >>>>>>> -Secondary: 63.85.xx.136 (which is the IMail server itself) >>>>>>> **these setting are applied in both the W2K system settings >>>>>>> >>and >> >>>>the >>>> >>>>>>>IMail SMTP settings >>>>>>>-Primary DNS server is functioning properly (I control this >>>>>>> > server > >>>>too) >>>> >>>>>>>-If I look at the DNS cache on primary server for example.com I >>>>>>> >>see: >> >>>>>>> MX [2] email.example.com >>>>>>> MX [40] smtpca.example.com >>>>>>> MX [20] smtpjp.example.com >>>>>>> MX [30] smtpuk.example.com >>>>>>> A email 63.199.xx.15 >>>>>>> A smtpca 209.253.xx.163 >>>>>>> A smtpjp 91.211.xx.83 >>>>>>> A smtpuk 209.118.xx.163 >>>>>>> A example.com 93.241.xx.210 >>>>>>>-If I try to telnet, from the IMail server, to port 25 of each >>>>>>> > of > >>>>these >>>> >>>>>IP >>>>> >>>>>>>addresses, the only one that I can connect to is email >>>>>>> >>>(63.199.xx.15) >>> >>>>>The >>>>> >>>>>>>others apparently are down. >>>>>>>-When a message gets sent to [EMAIL PROTECTED], the log looks >>>>>>> >>>like >>> >>>>>>this: >>>>>> >>>>>>>--snip-- >>>>>>>07:29 10:22 SMTP-(0000065C) processing >>>>>>> >>>>>>C:\IMAIL\spool\Q79ea077900ea84dc.SMD >>>>>> >>>>>>>07:29 10:22 SMTP-(0000065C) Trying example.com (0) >>>>>>>07:29 10:23 SMTP-(0000065C) MX connect fail "209.118.xx.163" >>>>>>>07:29 10:23 SMTP-(0000065C) MX connect fail "209.253.xx.163" >>>>>>>07:29 10:23 SMTP-(0000065C) Stack connect fail "93.241.xx.210" >>>>>>>--snip-- >>>>>>> >>>>>>>My Observations: >>>>>>>-IMail apparently isn't trying to connect to the lowest priority >>>>>>> >>MX >> >>>>>record >>>>> >>>>>>>which, in this case, is the only server of the 4 that is >>>>>>> >>available. >> >>>>>>>-It tries, and fails, to connect to MX priority 30 before MX >>>>>>> >>>priority >>> >>>>40 >>>> >>>>>>>which technically would be the correct order. However there are >>>>>>> > no > >>>log >>> >>>>>>>entires for MX priority 2 or 20. >>>>>>>-This same thing started happening last week with this same >>>>>>> >>domain. >> >>>I >>> >>>>>>>cleared all example.com entries from the primary server's cache >>>>>>> >>and >> >>>>that >>>> >>>>>>>seemed to temporarily fix the problem. This could be something >>>>>>> >>that >> >>>>>>develops >>>>>> >>>>>>>over time or after a certain time?? >>>>>>>-Is it possible that MX records with a single digit priority >>>>>>> >>number >> >>>>are >>>> >>>>>>>being treated differently by IMail? Just a thought. >>>>>>> >>>>>>> >>>>>>> >>>>>>>-- >>>>>>>Chris McFarling >>>>>>> >>>>>>> ___________________________________________________________________ Virus Scanned and Filtered by http://www.FamHost.com E-Mail System. Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. 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