OK this is interesting. Without making any changes from the setup described below, things just started working. Here is the log info from 27 minutes later than the log entries below it. Keep in mind that I haven't been able to send to this domain for at least the last day-and-a-half.
--snip-- 07:30 10:37 SMTP-(000007F8) C:\IMAIL\spool\Qc85d020200c8f6c2.SMD 07:30 10:37 SMTP-(000007F8) processing C:\IMAIL\spool\Qc85d020200c8f6c2.SMD 07:30 10:37 SMTP-(000007F8) sender <[EMAIL PROTECTED]> 07:30 10:37 SMTP-(000007F8) recip is <[EMAIL PROTECTED]> 07:30 10:37 SMTP-(000007F8) [x] looking up callawaygolf.com in HOSTS and MX 07:30 10:37 SMTP-(000007F8) [x] looking up callawaygolf.com in HOSTS and MX 07:30 10:37 SMTP-(000007F8) closed C:\IMAIL\spool\_c85d020200c8f6c2.~MD - 1 07:30 10:37 SMTP-(000007F8) R<[EMAIL PROTECTED]> - 1 07:30 10:37 SMTP-(000007F8) [x] doing direct send callawaygolf.com 07:30 10:37 SMTP-(000007F8) Trying callawaygolf.com (0) 07:30 10:37 SMTP-(000007F8) [x] delivery to host callawaygolf.com 07:30 10:37 SMTP-(000007F8) Connect callawaygolf.com [63.166.75.15:25] (1) 07:30 10:37 SMTP-(000007F8) 220 cgusns16.corp.callawaygolf.com Microsoft ESMTP MAIL Service, Version: 5.0.2195.2966 ready at Tue, 30 Jul 2002 10:42:55 -0700 07:30 10:37 SMTP-(000007F8) >EHLO mail.crl.aps.vertisinc.com 07:30 10:37 SMTP-(000007F8) 250-cgusns16.corp.callawaygolf.com Hello [63.85.233.136] 07:30 10:37 SMTP-(000007F8) 250-TURN 07:30 10:37 SMTP-(000007F8) 250-ATRN 07:30 10:37 SMTP-(000007F8) 250-SIZE 07:30 10:37 SMTP-(000007F8) 250-ETRN 07:30 10:37 SMTP-(000007F8) 250-PIPELINING 07:30 10:37 SMTP-(000007F8) 250-DSN 07:30 10:37 SMTP-(000007F8) 250-ENHANCEDSTATUSCODES 07:30 10:37 SMTP-(000007F8) 250-8bitmime 07:30 10:37 SMTP-(000007F8) 250-BINARYMIME 07:30 10:37 SMTP-(000007F8) 250-CHUNKING 07:30 10:37 SMTP-(000007F8) 250-VRFY 07:30 10:37 SMTP-(000007F8) 250-X-EXPS GSSAPI NTLM LOGIN 07:30 10:37 SMTP-(000007F8) 250-X-EXPS=LOGIN 07:30 10:37 SMTP-(000007F8) 250-AUTH GSSAPI NTLM LOGIN 07:30 10:37 SMTP-(000007F8) 250-AUTH=LOGIN 07:30 10:37 SMTP-(000007F8) 250-X-LINK2STATE 07:30 10:37 SMTP-(000007F8) 250-XEXCH50 07:30 10:37 SMTP-(000007F8) 250 OK 07:30 10:37 SMTP-(000007F8) >MAIL FROM:<[EMAIL PROTECTED]> 07:30 10:37 SMTP-(000007F8) 250 2.1.0 [EMAIL PROTECTED] OK 07:30 10:37 SMTP-(000007F8) >RCPT To:<[EMAIL PROTECTED]> 07:30 10:37 SMTP-(000007F8) 250 2.1.5 [EMAIL PROTECTED] 07:30 10:37 SMTP-(000007F8) >DATA 07:30 10:37 SMTP-(000007F8) 354 Start mail input; end with <CRLF>.<CRLF> 07:30 10:37 SMTP-(000007F8) >. 07:30 10:37 SMTP-(000007F8) 250 2.6.0 <09e801c237ec$9c3eb500$[EMAIL PROTECTED]> Queued mail for delivery 07:30 10:37 SMTP-(000007F8) rdeliver callawaygolf.com [EMAIL PROTECTED] (1) <[EMAIL PROTECTED]> 2947 07:30 10:37 SMTP-(000007F8) >QUIT 07:30 10:37 SMTP-(000007F8) 221 2.0.0 cgusns16.corp.callawaygolf.com Service closing transmission channel 07:30 10:37 SMTP-(000007F8) [u] closing socket (u) 07:30 10:37 SMTP-(000007F8) finished C:\IMAIL\spool\Qc85d020200c8f6c2.SMD status=1 --snip-- -- Chris McFarling > Right now the SMTP DNS Adress field is set to 63.85.233.135. Originally it > was set to "63.85.233.135 63.85.233.136" (without quotes of course). As per > you last suggestion I removed the second address. The system TCPIP settings > are currently pointing to those same two addresses as primary and secondary > respectively. > Here are the super debugging results from the time I restarted SMTP until > the message is requeued. Although I was trying to keep the destination > domain anonymous, I'll go ahead and leave it in the logs since that may be > required to properly trobleshoot this. My machine is sdumax. > > --snip-- > 07:30 10:07 SMTPD(00100148) server starting on port 25 of > mail.crl.aps.vertisinc.com > 07:30 10:08 SMTPD(0094014E) [63.85.233.136] connect 63.85.233.136 port 1446 > 07:30 10:09 SMTPD(020100C8) [63.85.233.136] connect 63.85.233.136 port 1449 > 07:30 10:09 SMTPD(020200C8) [63.85.233.136] connect 192.168.100.24 port 4380 > 07:30 10:09 SMTPD(020200C8) [192.168.100.24] HELO sdumax > 07:30 10:09 SMTPD(020200C8) [192.168.100.24] MAIL FROM: > <[EMAIL PROTECTED]> > 07:30 10:09 SMTPD(020200C8) [192.168.100.24] RCPT TO: > <[EMAIL PROTECTED]> > 07:30 10:09 SMTPD(020200C8) [192.168.100.24] > C:\IMAIL\spool\Dc85d020200c8f6c2.SMD 2947 > 07:30 10:09 SMTP-(00000718) [x] Description: WinSock 2.0 > 07:30 10:09 SMTP-(00000718) [x] official name mail.crl.aps.vertisinc.com > 07:30 10:09 SMTP-(00000718) processing C:\IMAIL\spool\Qc85d020200c8f6c2.SMD > 07:30 10:09 SMTP-(00000718) sender <[EMAIL PROTECTED]> > 07:30 10:09 SMTP-(00000718) recip is <[EMAIL PROTECTED]> > 07:30 10:09 SMTP-(00000718) [x] looking up callawaygolf.com in HOSTS and MX > 07:30 10:09 SMTP-(00000718) [x] looking up callawaygolf.com in HOSTS and MX > 07:30 10:09 SMTP-(00000718) closed C:\IMAIL\spool\_c85d020200c8f6c2.~MD - 1 > 07:30 10:09 SMTP-(00000718) R<[EMAIL PROTECTED]> - 1 > 07:30 10:09 SMTP-(00000718) [x] doing direct send callawaygolf.com > 07:30 10:09 SMTP-(00000718) Trying callawaygolf.com (0) > 07:30 10:09 SMTP-(00000718) [x] delivery to host callawaygolf.com > 07:30 10:10 SMTP-(00000718) MX connect fail "206.118.244.193" > 07:30 10:10 SMTP-(00000718) MX connect fail "206.253.195.193" > 07:30 10:10 SMTPD(020400C8) [63.85.233.136] connect 63.85.233.136 port 1454 > 07:30 10:10 SMTP-(00000718) Stack connect fail "63.241.4.210" > 07:30 10:10 SMTP-(00000718) R<[EMAIL PROTECTED]> - 1 > 07:30 10:10 SMTP-(00000718) R<[EMAIL PROTECTED]> - 1 > 07:30 10:10 SMTP-(00000718) requeuing C:\IMAIL\spool\Qc85d020200c8f6c2.SMD > R0 T1 > 07:30 10:10 SMTP-(00000718) finished C:\IMAIL\spool\Qc85d020200c8f6c2.SMD > status=3 > --snip-- > -- > Chris McFarling > > > I still think there is a DNS issue here due to the "stack connect fail" > > message. What is the IP address of the DNS server you are using right now? > 2 > > more things I would like you to try: > > > > 1) if you are not pointing to the DNS you have set up in your TCI/IP > > settings please do that > > > > 2) turn on what we call "super" debugging. Open the IMail Client from the > > IMail Program group. On the first dialog just click ok. From there go to > > File>Settings. On this next screen click on the system button. In the > lower > > right check the Verbose and Debug Messages check boxes. Click Apply then > > exit. Go back into your IMail Administrator make sure debug messages are > > enabled here and stop/restart the SMTP service. After doing all of this > > resend the messages to the domain in question. Post the section of the log > > +/- 5 min each side of the transaction. Finally reverse the steps above to > > turn this off as it will make your logs huge > > > > Eric S > > > > ----- Original Message ----- > > From: "Chris McFarling" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Tuesday, July 30, 2002 11:37 AM > > Subject: Re: [IMail Forum] IMail not using MX record preference correctly? > > > > > > > Yes, I do have two addresses in the SMTP DNS address field. (separated > by > > a > > > space) I tried your suggestion of using only 1 address, but it did not > > make > > > any difference. Still get the same sequence of entries in the log. > > > -- > > > Chris McFarling > > > > > > > Chris, > > > > > > > > This sounds like you have multiple addresses in the DNS address field > in > > > > your IMail SMTP setup. Is this so? IF yes, try removing one of them > then > > > > stop/restart the SMTP service. I have seen occasions where multiple > > > > addresses can mess up the parsing of the field for lookups. Let me now > > > what > > > > happens when you do this. the errors you are seeing typically mean a > > > faulty > > > > DNS response for some reason. The giveaway id the stack connect fail > at > > > the > > > > end of the sequence. For this to happen IMail would need to get to the > > > > process of GetHostByName which means it didn't think it got a valid > DNS > > > > reply so is looking for the example.com from the stack. > > > > > > > > Eric S > > > > ----- Original Message ----- > > > > From: "Chris McFarling" <[EMAIL PROTECTED]> > > > > To: <[EMAIL PROTECTED]> > > > > Sent: Monday, July 29, 2002 7:10 PM > > > > Subject: Re: [IMail Forum] IMail not using MX record preference > > correctly? > > > > > > > > > > > > > I am currently experiencing this problem as I write this. Any > messages > > > > > addressed to [EMAIL PROTECTED] are not being delivered. > > > > > > > > > > The facts: > > > > > -my IMail server uses the following DNS servers for resolution: > > > > > -Primary: 63.85.xx.135 > > > > > -Secondary: 63.85.xx.136 (which is the IMail server itself) > > > > > **these setting are applied in both the W2K system settings and > > the > > > > > IMail SMTP settings > > > > > -Primary DNS server is functioning properly (I control this server > > too) > > > > > -If I look at the DNS cache on primary server for example.com I see: > > > > > MX [2] email.example.com > > > > > MX [40] smtpca.example.com > > > > > MX [20] smtpjp.example.com > > > > > MX [30] smtpuk.example.com > > > > > A email 63.199.xx.15 > > > > > A smtpca 209.253.xx.163 > > > > > A smtpjp 91.211.xx.83 > > > > > A smtpuk 209.118.xx.163 > > > > > A example.com 93.241.xx.210 > > > > > -If I try to telnet, from the IMail server, to port 25 of each of > > these > > > IP > > > > > addresses, the only one that I can connect to is email > (63.199.xx.15) > > > The > > > > > others apparently are down. > > > > > -When a message gets sent to [EMAIL PROTECTED], the log looks > like > > > > this: > > > > > --snip-- > > > > > 07:29 10:22 SMTP-(0000065C) processing > > > > C:\IMAIL\spool\Q79ea077900ea84dc.SMD > > > > > 07:29 10:22 SMTP-(0000065C) Trying example.com (0) > > > > > 07:29 10:23 SMTP-(0000065C) MX connect fail "209.118.xx.163" > > > > > 07:29 10:23 SMTP-(0000065C) MX connect fail "209.253.xx.163" > > > > > 07:29 10:23 SMTP-(0000065C) Stack connect fail "93.241.xx.210" > > > > > --snip-- > > > > > > > > > > My Observations: > > > > > -IMail apparently isn't trying to connect to the lowest priority MX > > > record > > > > > which, in this case, is the only server of the 4 that is available. > > > > > -It tries, and fails, to connect to MX priority 30 before MX > priority > > 40 > > > > > which technically would be the correct order. However there are no > log > > > > > entires for MX priority 2 or 20. > > > > > -This same thing started happening last week with this same domain. > I > > > > > cleared all example.com entries from the primary server's cache and > > that > > > > > seemed to temporarily fix the problem. This could be something that > > > > develops > > > > > over time or after a certain time?? > > > > > -Is it possible that MX records with a single digit priority number > > are > > > > > being treated differently by IMail? Just a thought. > > > > > > > > > > > > > > > > > > > > -- > > > > > Chris McFarling > > > > > > > > > Please visit http://www.ipswitch.com/support/mailing-lists.html > to be removed from this list. > > An Archive of this list is available at: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Please visit the Knowledge Base for answers to frequently asked > questions: http://www.ipswitch.com/support/IMail/ > Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit the Knowledge Base for answers to frequently asked questions: http://www.ipswitch.com/support/IMail/
