You have to understand that PacBell is owned by SBC. They also now own Yahoo and have just recently integrated all of their and Yahoo's e-mail servers into a "single integrated system". They are notorious for poor e-mail service.
SBC / Yahoo / PacBell / Ameritech has a bunch of e-mail servers scattered all over the country in their territory that handle the e-mail for each other when one of them goes down - which, like their DNS servers, is almost daily. When one of their e-mail servers is not available, the e-mail is all sent to a hold on another server. Once the subscriber's designated e-mail server comes back up, it can take up to a week for the e-mail that has been held on the alternative server to find its way back to the regular e-mail server used by the client and, ultimately, into the client's e-mail account. I had several clients in the Chicago, Milwaukee and Springfield (IL) areas that we finally moved completely off of SBC / Ameritech and got them an alternative DSL provider. We then took over the hosting of their e-mail service and they have not had a problem since then. In this case, there's nothing you can do except hold the client's hand and convince them to get another service provider. Bruce Barnes Rinella Internet Services / ChicagoNetTech Chicago IL -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Wolf Tombe Sent: Friday, March 28, 2003 21:00 To: [EMAIL PROTECTED] Subject: [IMail Forum] Intermittent problems receiving messages from his PacBell.net One of my users has had intermittent difficulty sending himself email from a pacbell.net account. He has also had trouble sending me e-mail from the same account. I've checked the DNS settings and the MX records for his domain (webcastro.com) and they pass muster just fine. I've white listed his PacBell account to make sure Declude junkmail is not inadvertently holding his mail, and I've sent multiple test messages to the account from hotmail and other non-iMail post offices and all get through without a problem. I've also noticed that he gets well over a hundred messages a day (mostly spam) steadily throughout the day. Yet he still has intermittent problems receiving messages from his PacBell.net account. He has gotten one rejection message from PacBell indicating it could not deliver the message within a day and has returned it. I'm including this message below (which he was finally able to successfully send me from his PacBell account). I'm somewhat at a loss as to what the problem might be and would appreciate any and all suggestions as to what I might look for or do to resolve this issue. Thanks! Wolf Error Message from PacBell: Return-path: <[EMAIL PROTECTED]> Received: from mta6.snfc21.pbi.net by mta6.snfc21.pbi.net (iPlanet Messaging Server 5.1 HotFix 1.6 (built Oct 18 2002)) id <[EMAIL PROTECTED]>; Fri, 28 Mar 2003 00:34:00 -0800 (PST) Received: from pacbell.net ([63.195.49.81]) by mta6.snfc21.pbi.net (iPlanet Messaging Server 5.1 HotFix 1.6 (built Oct 18 2002)) with ESMTP id <[EMAIL PROTECTED]> for [EMAIL PROTECTED]; Wed, 26 Mar 2003 15:23:25 -0800 (PST) Date: Wed, 26 Mar 2003 15:23:22 -0800 From: RON WILLIAMS <[EMAIL PROTECTED]> Subject: Email To: Wolf Tombe <[EMAIL PROTECTED]> Message-id: <[EMAIL PROTECTED]> MIME-version: 1.0 Content-type: text/plain; format=flowed; charset=us-ascii Content-transfer-encoding: 7bit X-Accept-Language: en-us, en User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.0.2) Gecko/20030208 Netscape/7.02 Your message is being returned; it has been enqueued and undeliverable for 1 day to the following recipients: Recipient address: [EMAIL PROTECTED] Reason: unable to deliver this message after 1 day Delivery attempt history for your mail: Thu, 27 Mar 2003 22:15:08 -0800 (PST) ; initial status response expected Thu, 27 Mar 2003 18:14:57 -0800 (PST) ; initial status response expected Thu, 27 Mar 2003 14:18:42 -0800 (PST) ; initial status response expected Thu, 27 Mar 2003 06:18:23 -0800 (PST) ; initial status response expected Wed, 26 Mar 2003 22:16:13 -0800 (PST) ; initial status response expected Wed, 26 Mar 2003 21:26:57 -0800 (PST) ; initial status response expected Wed, 26 Mar 2003 17:24:28 -0800 (PST) ; initial status response expected Wed, 26 Mar 2003 15:24:28 -0800 (PST) ; initial status response expected Reporting-MTA: dns;mta6.snfc21.pbi.net (mta6.snfc21.pbi.net) Original-recipient: rfc822;[EMAIL PROTECTED] Final-recipient: rfc822;[EMAIL PROTECTED] Action: failed Status: 5.0.0 (unable to deliver this message after 1 day) --- [This E-mail scanned for viruses by Declude Virus] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
