Now this is fair and balanced synopsis!.. Great job Bruce! ~Rick
----- Original Message ----- From: "Bruce Barnes" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, March 28, 2003 10:05 PM Subject: RE: [IMail Forum] Intermittent problems receiving messages from his PacBell.net > You have to understand that PacBell is owned by SBC. They also now own > Yahoo and have just recently integrated all of their and Yahoo's e-mail > servers into a "single integrated system". They are notorious for poor > e-mail service. > > SBC / Yahoo / PacBell / Ameritech has a bunch of e-mail servers scattered > all over the country in their territory that handle the e-mail for each > other when one of them goes down - which, like their DNS servers, is almost > daily. When one of their e-mail servers is not available, the e-mail is all > sent to a hold on another server. Once the subscriber's designated e-mail > server comes back up, it can take up to a week for the e-mail that has been > held on the alternative server to find its way back to the regular e-mail > server used by the client and, ultimately, into the client's e-mail account. > > I had several clients in the Chicago, Milwaukee and Springfield (IL) areas > that we finally moved completely off of SBC / Ameritech and got them an > alternative DSL provider. We then took over the hosting of their e-mail > service and they have not had a problem since then. > > In this case, there's nothing you can do except hold the client's hand and > convince them to get another service provider. > > Bruce Barnes > Rinella Internet Services / ChicagoNetTech > Chicago IL > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Wolf Tombe > Sent: Friday, March 28, 2003 21:00 > To: [EMAIL PROTECTED] > Subject: [IMail Forum] Intermittent problems receiving messages from his > PacBell.net > > > One of my users has had intermittent difficulty sending himself email from a > pacbell.net account. He has also had trouble sending me e-mail from the > same account. I've checked the DNS settings and the MX records for his > domain (webcastro.com) and they pass muster just fine. I've white listed > his PacBell account to make sure Declude junkmail is not inadvertently > holding his mail, and I've sent multiple test messages to the account from > hotmail and other non-iMail post offices and all get through without a > problem. I've also noticed that he gets well over a hundred messages a day > (mostly spam) steadily throughout the day. Yet he still has intermittent > problems receiving messages from his PacBell.net account. He has gotten one > rejection message from PacBell indicating it could not deliver the message > within a day and has returned it. I'm including this message below (which > he was finally able to successfully send me from his PacBell account). I'm > somewhat at a loss as to what the problem might be and would appreciate any > and all suggestions as to what I might look for or do to resolve this issue. > > Thanks! > > Wolf > > Error Message from PacBell: > > > Return-path: <[EMAIL PROTECTED]> > Received: from mta6.snfc21.pbi.net by mta6.snfc21.pbi.net > (iPlanet Messaging Server 5.1 HotFix 1.6 (built Oct 18 2002)) > id <[EMAIL PROTECTED]>; Fri, 28 Mar 2003 00:34:00 -0800 > (PST) > Received: from pacbell.net ([63.195.49.81]) > by mta6.snfc21.pbi.net (iPlanet Messaging Server 5.1 HotFix 1.6 (built > Oct 18 > 2002)) with ESMTP id <[EMAIL PROTECTED]> for > [EMAIL PROTECTED]; Wed, 26 Mar 2003 15:23:25 -0800 (PST) > Date: Wed, 26 Mar 2003 15:23:22 -0800 > From: RON WILLIAMS <[EMAIL PROTECTED]> > Subject: Email > To: Wolf Tombe <[EMAIL PROTECTED]> > Message-id: <[EMAIL PROTECTED]> > MIME-version: 1.0 > Content-type: text/plain; format=flowed; charset=us-ascii > Content-transfer-encoding: 7bit > X-Accept-Language: en-us, en > User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.0.2) > Gecko/20030208 Netscape/7.02 > > Your message is being returned; it has been enqueued and undeliverable for > 1 day to the following recipients: > > Recipient address: [EMAIL PROTECTED] > Reason: unable to deliver this message after 1 day > > > Delivery attempt history for your mail: > > Thu, 27 Mar 2003 22:15:08 -0800 (PST) > ; initial status response expected > > Thu, 27 Mar 2003 18:14:57 -0800 (PST) > ; initial status response expected > > Thu, 27 Mar 2003 14:18:42 -0800 (PST) > ; initial status response expected > > Thu, 27 Mar 2003 06:18:23 -0800 (PST) > ; initial status response expected > > Wed, 26 Mar 2003 22:16:13 -0800 (PST) > ; initial status response expected > > Wed, 26 Mar 2003 21:26:57 -0800 (PST) > ; initial status response expected > > Wed, 26 Mar 2003 17:24:28 -0800 (PST) > ; initial status response expected > > Wed, 26 Mar 2003 15:24:28 -0800 (PST) > ; initial status response expected > > > Reporting-MTA: dns;mta6.snfc21.pbi.net (mta6.snfc21.pbi.net) > > Original-recipient: rfc822;[EMAIL PROTECTED] > Final-recipient: rfc822;[EMAIL PROTECTED] > Action: failed > Status: 5.0.0 (unable to deliver this message after 1 day) > > > --- > [This E-mail scanned for viruses by Declude Virus] > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > ___________________________________________________________________ > Virus Scanned and Filtered by http://www.FamHost.com E-Mail System. > > ___________________________________________________________________ Virus Scanned and Filtered by http://www.FamHost.com E-Mail System. 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