Yet he still has intermittent problems receiving messages from his PacBell.net account.
Intermittent problems typically point to one of three things:
[1] DNS issues, [2] network issues, [3] issues on the remote end (PacBell)
In this case, #1 seems fine, and if #2 were the problem it would affect lots of other mail as well. So my guess would be #3.
Delivery attempt history for your mail:
Thu, 27 Mar 2003 22:15:08 -0800 (PST) ; initial status response expected
This is a very vague message (it doesn't say *which* status response it is expecting), but is more than most bounce messages provide. I would suggest looking at your SMTP log file for 27 Mar 2003 at about 22:15:08 (PST), to see if you can find this connection.
Unfortunately, the bounce message doesn't include the most important piece of information: the IP it was trying to connect to. With that, you could be 99% certain that they did at least attempt to connect to your server; without it, there is a chance that they went to some other server for some reason.
In any case, I would suspect a problem on their end, but looking at the SMTP log file should provide some more information.
-Scott
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