I have a problem with a new server i set up

Running w2003 with Imail 7.13, and about 5000 domains and 50 - 60k of users.
The hardware is a 4 way Intel Xeon 1,4 MP with 4 cpu's and 4 gb of ram Hotswap 
raidcontroler
with 256 mb of ram, 5 disks witch are set up in 2 x Raid 1 4 of the disks is 73 gb 15k 
spinn and a single disk.

The problems i found and asked about here on the list was basicly this:

Reading in the reg key took about 1 hour this is before i have any mail sent to the 
server.

>From opening the Iadmin interface to it shows all the 5000 domains it takes about 45 
>minutes.

After asking here and on another list i contacted Ipswitch by phone to report the 
incident.
Before i was aloved to explain this to a tech / support person i had to buy a service 
agrement whitch was ok then i can upgrade.
Then i was send around in about 1,5 hours, on phone from norway to USA rather 
expensive, before i ended up with one who seemed to
understand the problem, I gave them an entry to the server by terminal services so 
that they could see for themselves what the
problem is. He looked at it asked some other and promissed he would call me back or 
send an email as soon as they had looked closer
in to the problem, on Monday this is 2 weeks ago... 

How dificult can it be to send an answer or a solution ?

Benny



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