Hi, > Yeah, sorry, that's what I meant to say (not thinking this morning). > > SAV SMTP replaces the attached with the deleted0.txt which explains what > files was removed from the email and why. We use that. > > But no matter how many times you explain this to users, explain why the > deleted0.txt is placed there, they still ring up every time they get one > saying "I think I have a virus". > > Each time it's the same response: "If you open the deleted0.txt attachment, > it will tell you what file was removed from the email, and why. It's ok, > that text file is quite safe to open. Yes, yes I'm sure it's safe. Open it > up." > > But, SAV for SMTP is definitely the way to go. In my opinion anyway!
A year or 2 ago that would have been nice as most virusses caught would be a Word macro or something like that in a file which the sender intended to send. A reply to the from address would notify the sender something was wrong and (s)he would fix the problem, resend the document and the receiver would simply get it once, without the virus. Today over 99.9% of all e-mails containing a virus are just that, an e-mail with a virus attached. Why send it on, why send *any* information to the intended recipient who does not want to have any virusses? If you want to send any information at all, send some stats to all users once a week or so stating how many virus mails were caught. That way they will feel good about a provider which keeps them save in the evil world. For me, I have Declude reporting to the postmaster but I exclude the top 5 virusses. That way I can keep track of the "not normal virusses" coming in and take action if needed. Groetjes, Bonno Bloksma --- [E-mail scanned at tio.nl for viruses by Declude Virus] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
