[IMail Forum] Login fail via webmail - Please help a desperate iMail newbie

Hi folks,

I keep getting complaints from my customers that they can't login via the webmail interface. I did some

checking and found out that ...

1. Almost all my customers will not be able to login the 1st time. (http://mail.mydomain.com:8383)

However, the rate of successful 1st time login is higher if they use http://mail.mydomain.com:8383/login.cgi instead.

2. Some domain have higher failure rate than others. For example, I have one whereby if i use the 8383/login.cgi link,

the failure rate (failing to login 1st time) is 30% whereas another is 100% (so far...)

In all the test, the userid and password are correctly keyed in ... I purposely created some test accounts with SIMPLE password

and userids...

Please help, I am using iMAIL 7.12

Any info/suggestions/help is greatly appreciated.

Thanks.

SY Lim.

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