Hi,
We are also facing
same problem. We have only one domain with 20000 users in external database
SQL 2000. After some random 4-5 retries it is logging in.
----
Thanks &
regards
Venkateswarlu
Swarna
Systems
Engineer
Intelligroup Asia
pvt. Ltd.
Hyderabad -
500063
Tel:
+91-040-23297487
Cell:
+91-09440310410
-----Original
Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]On Behalf Of Lim Siew Yin
Sent: Tuesday, June 29, 2004 2:33
PM
To:
[EMAIL PROTECTED]
Subject: RE: [IMail Forum] Login fail via
webmail - Please help a desperate iMail newbie
Broadband. The
connection shouldnt be the problem here as during my test, I tried various
domains at the same time.
Some
domains are downright problematic .. need to at least try 3 - 5 times to be
able to login whereas the others is around 2
times.
It isnt
the userid and password either as using the same id and password... will
eventually get you in after a few tries.
my
usual response to my customers are .. keep trying ... :(
which i
know is bad.. but i really duuno how to handle this.
However, using email
clients like outlook express ... they have no problem at
all.
-----Original
Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]On Behalf Of John Tolmachoff
(Lists)
Sent: Tuesday, June
29, 2004 2:14 PM
To:
[EMAIL PROTECTED]
Subject: RE: [IMail Forum] Login fail via
webmail - Please help a desperate iMail newbie
What
kind of connection are they logging on from? (Dial up, AOL, Satellite,
EarthLink, etc.)
John
Tolmachoff
Engineer/Consultant/Owner
eServices For
You
-----Original
Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Lim Siew Yin
Sent: Monday, June 28, 2004 11:01
PM
To:
[EMAIL PROTECTED]
Subject: RE: [IMail Forum] Login fail via
webmail - Please help a desperate iMail newbie
yes.. i am sure
because i tested them myself. All userid are full email
address.
-----Original
Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]On Behalf Of Travis Rabe
Sent: Tuesday, June 29, 2004 1:19
PM
To:
[EMAIL PROTECTED]
Subject: RE: [IMail Forum] Login fail via
webmail - Please help a desperate iMail newbie
Make sure if they
are from a virtual domain that equals full email address.
For example, [EMAIL PROTECTED], not
just username.
Travis
-----Original
Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Lim Siew Yin
Sent: Monday, June 28, 2004 10:03
PM
To:
[EMAIL PROTECTED]
Subject: [IMail Forum] Login fail via
webmail - Please help a desperate iMail newbie
Hi
folks,
I keep getting
complaints from my customers that they can't login via the webmail
interface. I did some
checking and found
out that ...
1.
Almost all my customers will not be able to login the 1st time. (http://mail.mydomain.com:8383)
However, the rate of successful 1st time login is higher if they use http://mail.mydomain.com:8383/login.cgi
instead.
2. Some
domain have higher failure rate than others. For example, I have one
whereby if i use the 8383/login.cgi link,
the failure rate (failing to login 1st time) is 30% whereas another is
100% (so far...)
In all the test, the
userid and password are correctly keyed in ... I purposely created some test
accounts with SIMPLE password
and userids...
Please help, I am
using iMAIL 7.12
Any
info/suggestions/help is greatly appreciated.
Thanks.
SY
Lim.
