RE: [IMail Forum] Login fail via webmail - Please help a desperate iMail newbie

[Lim Siew Yin]

Title: Message

Broadband.  The connection shouldnt be the problem here as during my test, I tried various domains at the same time. Some domains are downright problematic .. need to at least try 3 - 5 times to be able to login whereas the others is around 2 times.   It isnt the userid and password either as using the same id and password... will eventually get you in after a few tries.   my usual response to my customers are .. keep trying ... :( which i know is bad.. but i really duuno how to handle this.   However, using email clients like outlook express ... they have no problem at all. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of John Tolmachoff (Lists) Sent: Tuesday, June 29, 2004 2:14 PM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] Login fail via webmail - Please help a desperate iMail newbie What kind of connection are they logging on from? (Dial up, AOL, Satellite, EarthLink, etc.)   John Tolmachoff Engineer/Consultant/Owner eServices For You   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lim Siew Yin Sent: Monday, June 28, 2004 11:01 PM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] Login fail via webmail - Please help a desperate iMail newbie   yes.. i am sure because i tested them myself.  All userid are full email address. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Travis Rabe Sent: Tuesday, June 29, 2004 1:19 PM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] Login fail via webmail - Please help a desperate iMail newbie Make sure if they are from a virtual domain that equals full email address.   For example, [EMAIL PROTECTED], not just username.   Travis -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lim Siew Yin Sent: Monday, June 28, 2004 10:03 PM To: [EMAIL PROTECTED] Subject: [IMail Forum] Login fail via webmail - Please help a desperate iMail newbie Hi folks,   I keep getting complaints from my customers that they can't login via the webmail interface.  I did some checking and found out that ...   1.   Almost all my customers will not be able to login the 1st time. (http://mail.mydomain.com:8383)       However, the rate of successful 1st time login is higher if they use http://mail.mydomain.com:8383/login.cgi instead.   2.   Some domain have higher failure rate than others.  For example, I have one whereby if i use the 8383/login.cgi link,       the failure rate (failing to login 1st time) is 30% whereas another is 100% (so far...)   In all the test, the userid and password are correctly keyed in ... I purposely created some test accounts with SIMPLE password and userids...   Please help, I am using iMAIL 7.12   Any info/suggestions/help is greatly appreciated.   Thanks.   SY Lim.