RE: [IMail Forum] Batch Sending

[John Tolmachoff \(Lists\)]

Title: Message

John, I agree with most everything you've said, but this is a small business and sending out a couple thousand emails a week is not a taxing task for a cable provider to handle.  The extra money they want to charge him is supposed to be specifically to deal with the added cost of dealing with business use of the service.  However, it is my opinion this provider is using it as nothing more than a way to get more money.  It is not a better class of service and the only thing it gets you is an unblocked port 25.  No increased response to outage, nothing.   The problem is the mentality of the cable providers. They are there to server home users and others by convenience. I have spoken to different levels of techs and managers at both Adelphia and RoadRunner. Here is their mentality: I have had senior customer service managers at Adelphia tell me it is illegal to ping some one from their network. Now, how are you going to change that kind of mentality?   The simple fact is if you are running any size of business, you have to view a cable connection as 3rd or 4th choice. I have a cable connection in my home office because I am in an area that Verizon (and GTE before them) has not seen fit to upgrade the equipment and copper that has been here for 35 years, and I am 18,750 feet from the CO. The only DSL I can get is IDSL, (either that or a T-1,) and the one line I have with a speed of 192K is over $100 per month. That is strictly for my backup server. My cable connection is just under $60 per month with great speed, but limited function. Of course, my NOC where my main servers are is on a T-1.   The point is, the mentality of the cable ISPs is such the that connection is good for basic connections and no more.   Now, the only thing I can't quite figure out is how the cable company could be figuring out how many emails you send on the business class service if port 25 is not blocked and you are not using their SMTP server.   Unless it is running through a VPN, any one with physical access to the connection (meaning the ISPs routers) can see the packets.   John Tolmachoff Engineer/Consultant/Owner eServices For You