>> I would recommend that all contract owners call Ipswitch to voice their concerns. I told them that we've paid for 4 professional contracts which were supposed to get us support, fixes, AND major upgrades. Considering we've never called for support, and now that they've decided to discontinue Imail, I wanted a refund. Furthermore, I was quite irritated that no warning was given to the user base about this transition. <<
It's called: Deceptive business practice. You can't in good faith sell someone a '12 month service agreement' late September for a product that you know you will completely discontinue in the next few weeks. The point is not, whether a provider may be willing to "support" me for 12 months - the point is that I would have not chosen to purchase a service agreement (or actually TWO) for a discontinued product. I was deceived to throw good money behind an obsolete product. I wonder if this is actionable. Best Regards Andy Schmidt H&M Systems Software, Inc. 600 East Crescent Avenue, Suite 203 Upper Saddle River, NJ 07458-1846 Phone: +1 201 934-3414 x20 (Business) Fax: +1 201 934-9206 http://www.HM-Software.com/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
