They also contacted me recently to renew my Symantec licensing.....I think you are correct, they new their would be resistance against this and tried to get as many customers to re-commit as possible before this "Great" announcement.
Todd Histed Network Technician Essexville Hampton Public Schools 313 Pine St. Essexville MI 48732 Office: 989-894-9738 Cell: 989-239-1418 [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of x Sent: Tuesday, October 26, 2004 12:46 PM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] Ipswitch/Imail... Actionable? I have to agree here. They actually contacted me last week to get me to renew our contract. It is still sitting in my inbox. Obviously, I won't be executing it now. However, I find it disturbing that they did a big push on getting people to up their contract when they knew all along what their plan was. Andy Schmidt wrote: >>>I would recommend that all contract owners call Ipswitch to voice their > > concerns. I told them that we've paid for 4 professional contracts which > were supposed to get us support, fixes, AND major upgrades. Considering > we've never called for support, and now that they've decided to discontinue > Imail, I wanted a refund. Furthermore, I was quite irritated that no warning > was given to the user base about this transition. << > > It's called: Deceptive business practice. > > You can't in good faith sell someone a '12 month service agreement' late > September for a product that you know you will completely discontinue in the > next few weeks. > > The point is not, whether a provider may be willing to "support" me for 12 > months - the point is that I would have not chosen to purchase a service > agreement (or actually TWO) for a discontinued product. I was deceived to > throw good money behind an obsolete product. > > I wonder if this is actionable. > > Best Regards > Andy Schmidt > > H&M Systems Software, Inc. > 600 East Crescent Avenue, Suite 203 > Upper Saddle River, NJ 07458-1846 > > Phone: +1 201 934-3414 x20 (Business) > Fax: +1 201 934-9206 > > http://www.HM-Software.com/ > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
