I don't think the issue is ISPs. Granted that market has dwindled. The issue is supporting loyal customers who have supported the product and made a long term investment under particular representations. They could have easily marketed ISC by itself, on its own merits, to those companies who need such a system. But they went far beyond that to screw their existing customer base and try to force products they do not want upon them. It is a grotesque sight.
-- Roger Heath [EMAIL PROTECTED] www.rleeheath.com ----- Copy of Original Message(s): ----- BF> The reality of the marketplace is that there are far less ISP's to sell BF> Imail server. In our small town we once had 20 ISP's and we're down to 4 BF> now. Given that kind of reduction is a market that doesn't look like it will BF> be growing, what were they to do? BF> Now, I find more and more customers thinking about their own mail servers. BF> We've had several do this but eventually come back because they weren't BF> really large enough to have a full-time support person. Out sourcing of BF> email could go either way though. BF> IPSwitch is not in a good place given the overhead they've grown to have to BF> support. You either increase revenue or cut costs. BF> Bill Foresman BF> Matrosity Hosting BF> www.matrosityhosting.com BF> Office: (850) 656-2644 BF> -----Original Message----- BF> From: [EMAIL PROTECTED] BF> [mailto:[EMAIL PROTECTED] On Behalf Of Andy Schmidt BF> Sent: Tuesday, October 26, 2004 11:49 AM BF> To: [EMAIL PROTECTED] BF> Subject: [IMail Forum] Ipswitch/Imail... Actionable? >>> I would recommend that all contract owners call Ipswitch to voice >>> their BF> concerns. I told them that we've paid for 4 professional contracts which BF> were supposed to get us support, fixes, AND major upgrades. Considering BF> we've never called for support, and now that they've decided to discontinue BF> Imail, I wanted a refund. Furthermore, I was quite irritated that no warning BF> was given to the user base about this transition. << BF> It's called: Deceptive business practice. BF> You can't in good faith sell someone a '12 month service agreement' late BF> September for a product that you know you will completely discontinue in the BF> next few weeks. BF> The point is not, whether a provider may be willing to "support" me for 12 BF> months - the point is that I would have not chosen to purchase a service BF> agreement (or actually TWO) for a discontinued product. I was deceived to BF> throw good money behind an obsolete product. BF> I wonder if this is actionable. BF> Best Regards BF> Andy Schmidt BF> H&M Systems Software, Inc. BF> 600 East Crescent Avenue, Suite 203 BF> Upper Saddle River, NJ 07458-1846 BF> Phone: +1 201 934-3414 x20 (Business) BF> Fax: +1 201 934-9206 BF> http://www.HM-Software.com/ BF> To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html BF> List Archive: BF> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ BF> Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ BF> To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html BF> List Archive: BF> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ BF> Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
