Re: [IMail Forum] Ipswitch/Imail... Actionable?

[Matt]

I think the real actionable part of this is them selling you a piece of software and a service agreement that allowed you upgrades, and they have decided not only to end the upgrades, but also force you to re-purchase everything from them again.  They are double-dipping.  Instead of a free upgrade at the cost of a service agreement, you get squat, yet it is still the same software, just packaged with stuff that you never asked for.  You can't go around repackaging your product in order to duck needing to give out free software under a service agreement, and the discount of a few thousand dollars doesn't come close to the otherwise real cost of $0. Is that actionable?  Hell yeah, but only to current service agreement owners. Matt Andy Schmidt wrote: I would recommend that all contract owners call Ipswitch to voice their concerns. I told them that we've paid for 4 professional contracts which were supposed to get us support, fixes, AND major upgrades. Considering we've never called for support, and now that they've decided to discontinue Imail, I wanted a refund. Furthermore, I was quite irritated that no warning was given to the user base about this transition. << It's called: Deceptive business practice. You can't in good faith sell someone a '12 month service agreement' late September for a product that you know you will completely discontinue in the next few weeks. The point is not, whether a provider may be willing to "support" me for 12 months - the point is that I would have not chosen to purchase a service agreement (or actually TWO) for a discontinued product. I was deceived to throw good money behind an obsolete product. I wonder if this is actionable. Best Regards Andy Schmidt H&M Systems Software, Inc. 600 East Crescent Avenue, Suite 203 Upper Saddle River, NJ 07458-1846 Phone: +1 201 934-3414 x20 (Business) Fax: +1 201 934-9206 http://www.HM-Software.com/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ -- ===================================================== MailPure custom filters for Declude JunkMail Pro. http://www.mailpure.com/software/ =====================================================