A "case-by-case" answer is ridiculous. Do we need to get a secret decoder ring to determine if the product will be made available? Do we have to be on the "good" list to get the product?
David's breakdown of the situations should be enough to elicit a straightforward answer, unless of course Ipswitch is being dishonest with their customers.
Let me breakdown his list a little further:
1) Can IMail owners, with a current SA, buy additional licenses for their own company?
2) Can IMail owners, without a current SA, buy additional licenses for their own company?
3) Can IMail owners, with a current SA, buy new licenses for their clients' companies?
4) Can IMail owners, without a current SA, buy new licenses for their clients' companies?
5) Can a non-IMail owner contract Ipswitch and purchase a new copy of the stand-alone product?
and finally.. 6) what is the cost for each of the above 'case by case' scenarios?
Since I think these five questions will cover 99% of the possible "case-by-case" scenerios it should be pretty simple for you to answer, any other response other than a straight up or down, clear and concise answer from you will be proof that Ipswitch is being dishonest as to their intentions.
At 09:07 AM 11/8/2004, you wrote:
Hi David,
These are the types of questions that we wish to take on a case-by-case basis. Everyone's situation is different and we do not want to make a blanket statement as policy to address these. I realize that this does not answer the questions you have asked below, if you have specific cases that require answers and/or quotes, please call your reseller or customer service/Sales.
Best regards, Jill
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Gregg Sent: Monday, November 08, 2004 10:50 AM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] OT: Need to Vent - SPF
Jill,
I appreciate the position you are in but really need to get answers to the following: 1) Can IMail owners, regardless of SA status, buy additional licenses for their own company? 2) Can IMail owners, regardless of SA status, buy new licenses for their clients' companies? 3) Can a non-IMail owner contract Ipswitch and purchase the stand-alone product?
and finally.. 4) what is the cost for each of the above 'case by case' scenarios?
Thanks again for your attention to this matter.
Regards,
David Gregg dgSoft Internet Services +1.949.584-1514
--- mxGuard for IMail Adds anti-spam *and* anti-virus capabilities to your IMail server. $99 unlimited domains/users. No service agreements.
Download and install a free trial version today. http://www.mxGuard.com/Postmaster/FreeTrial.asp ---
----- Original Message ----- From: "Jill Jones" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Monday, November 08, 2004 7:37 AM Subject: RE: [IMail Forum] OT: Need to Vent - SPF
> Hi David, > > We have stated that any customer looking to purchase stand-alone IMail > should call us and we will consider each situation. > > Jill > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of David Gregg > Sent: Monday, November 08, 2004 10:28 AM > To: [EMAIL PROTECTED] > Subject: Re: [IMail Forum] OT: Need to Vent - SPF > > Hi Jill, > > I've seen multiple posts from Ipswitch staff indicating support for > existing > > customers (i.e. SA are available). What I have not seen is a definitive > statement on whether or not the stand-alone product can be purchased and > if > so, what the price will be. > > Please advise... > > Regards, > > David Gregg > dgSoft Internet Services > +1.949.584-1514 > > --- > mxGuard for IMail > Adds anti-spam *and* anti-virus capabilities to your IMail server. > $99 unlimited domains/users. No service agreements. > > Download and install a free trial version today. > http://www.mxGuard.com/Postmaster/FreeTrial.asp > --- > > ----- Original Message ----- > From: "Jill Jones" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Monday, November 08, 2004 6:36 AM > Subject: RE: [IMail Forum] OT: Need to Vent - SPF > > >> Hi All, >> >> I believe that we have made it clear on a number of occasions that we >> intend >> to enhance and support the core IMail product as it is central to ICS. >> Features like SPF will absolutely be added to IMail and will be available >> to >> those users who have IMail Service Agreements. >> >> Best regards, >> Jill >> >> -----Original Message----- >> From: [EMAIL PROTECTED] >> [mailto:[EMAIL PROTECTED] On Behalf Of Ted Galerneau >> Sent: Sunday, November 07, 2004 5:11 PM >> To: [EMAIL PROTECTED] >> Subject: RE: [IMail Forum] OT: Need to Vent >> >> I know exactly what you mean Darin, and you could be totally right. Dang, >> I >> hate it whenever I am undecided about something and feel like I don't >> want >> to move forwards until it's solved. >> >> I could easily just buy Declude and hang in here, but the fact that some >> of >> the other email servers sell for less than the price of Declude pro and >> some >> others for less than the cost of Declude's yearly SA alone. Declude has >> many >> features you will not find in other email server offerings, however some >> of >> the other email servers don't have features that Declude with Imail has. >> The >> cost of a yearly SA for both Declude and Imail would easily pay for a >> full >> unlimited license of several different email server offerings that come >> with >> a year of support and upgrades. A subsequent upgrade SA from those >> companies >> is much less than it would be with IMail and Declude together and some >> are >> even less that the cost of a Declude SA. If a person is willing to deal >> with >> FreeBSD, there are some really powerful offerings out there for free. >> >> Ipswitch knows that we have a known stable product to work with and tons >> of >> support right here on this forum. Most other email servers are an unknown >> to >> us and don't have the support community that Imail does. I suspect that >> is >> part of their motivating factor for the new pricing scam. If you don't >> pay >> more for the SA, you would need to eventually buy ICS whenever something >> breaks the Imail core and an upgrade is mandatory, which has happened >> before >> and will likely happen again in the future! >> >> The only other thing I have left to consider is about trust and ethics. >> After all Ipswitch has done and their weak attempt to smooth things over, >> there are new questions. Can we trust them to not bind any of the new >> features that we need only to ICS and not the core? If they are greedy >> enough to pull what they've already done on us, would they be greedy >> enough >> to do that? Take a feature like SPF for instance as they could easily >> code >> it to only work with ICS and not with just the core Imail, then give some >> lame excuse about the way the code works not allowing them to do it that >> way. I am not implying they would do this for sure, I am just saying they >> could if they wanted to. I've said before and I will say again, once >> corporate greed sets in, it spreads like a cancer! This is the real >> reason > >> I >> am having trouble deciding if I want to stay with IMail or what other >> product to go with for our email needs. It's now more about ethics and >> trust >> to me that it is the money. If I wait and continue and use Imail in our >> newest idea, it means that needing to change later could break what I >> would >> be building around Imail. It may be easier to just fix it now rather than >> wait and gamble that Imail will do the right things from here on. >> >> What say you Ipswitch management? I believe this is the second time I've >> asked for an official response about this possible issue. >> >> >> -----Original Message----- >> From: [EMAIL PROTECTED] >> [mailto:[EMAIL PROTECTED] On Behalf Of Darin Cox >> Sent: Sunday, November 07, 2004 6:30 AM >> To: [EMAIL PROTECTED] >> Subject: Re: [IMail Forum] OT: Need to Vent >> >> I really doubt this. It's very hard to get everyone to agree to new >> standards, as all of the big players will be fighting for their own >> agendas. >> Take a look at what has happened to SPF as an example. >> <Snip> >> >> >> To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html >> List Archive: >> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >> Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ >> >> >> To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html >> List Archive: >> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >> Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ >> > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ >
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