Prezados colegas do grupo e prezado Cleiton, pare que
a ferramenta esteja 100% em conformidade com os
preceitos do ITIL � preciso que ela tenha o selo "Pink
Verified" efetuado pela Pink Elephant.
Algumas ferramentas que j� possuem o selo "Pink
Verified":
- Service Center da Peregrine
- Remedy da BMC
Mais informa��es vc pode conseguir no site da Pink
Elephant www.pinkelephant.com.br ou
www.pinkelephant.com.
Abra�os
--- Cleiton Lima da Silva
<[EMAIL PROTECTED]> escreveu:
---------------------------------
Amigos da Lista boa tarde!!!
Participei da apresenta��o do software de help desk -
TOP DESK na interamericana. Achei o produto muito
interessante desenvolvido com base no modelo ITIL.
Algu�m j� teve experi�ncia com esta ferramenta?
Pretendo adquirir um software de help desk e ap�s
analisar Firemann e HSI/HDS, acredito que o top desk
est� na frente dos concorrentes.
[]s
Cleiton L. Silva
[Non-text portions of this message have been removed]
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