OK then, Microsoft should give me the key to Windows so that I can make any
changes to the code that I want.
If someone wants the password to 999 on their system, I always oblidge. If
they screw things up, it costs them for me to fix it. No problem here. But
most customers are happy to just call up and have me change passwords or
minor changes over the phone for free. They like it, so why would it seem
like someone is being cheated to you? If they want to use someone else I
will gladly go and default the password on box 999 for them for free. But
if they are being serviced properly and get minor changes like removing
passwords for free, few go elsewhere. It is called SERVICE. The customers
LIKE it. What is the problem?
That 4 cents now.
Randy
----- Original Message -----
From: Phil Barrett
To: [EMAIL PROTECTED] ; [EMAIL PROTECTED]
Cc: [EMAIL PROTECTED]
Sent: Tuesday, July 24, 2001 5:12 PM
Subject: Re: KX-T: 999 & Passwsords
when they want changes, charge them. make it clear up front - give them a
clear schedule of prices. nothing wrong with that. just don't try to lock
them in.
here's an example, suppose you had a locksmith come to your house and
rekey a lock but use a key style only he distributes. Then when you wanted
new keys, you were forced to go to that locksmith? even if he charge
standard prices, wouldn't you feel "locked in". (ok, so this is contrived
but you get the idea).
At 09:56 PM 07/23/2001 EDT, [EMAIL PROTECTED] wrote:
>>>>
Think of this Phil. The customer calls you up and says,"i need you to
make
changes on my system, but you cost too much for service, is there any
way we
cannot be charged?" I get those calls! So you tell me. We are in the
"SERVICE" business, that is what we do.
Steve Martin
<http://www.surfsidesound.com/>Surf Side Sound, Inc.
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