Nope, no Norton programs on my system. Here is the sequence of what occurred:
I downloaded 7.0.0.90. (Either shortly before or shortly after installing 7.0.0.90, I also installed Adobe Reader 9). Legacy seemed to work properly for several days, but I had not tried to print. When I tried to preview/print a report, Legacy "froze" and could only be shut down with Ctrl-Alt-Del and End Process. (No error message appeared). After trying several other things (deleting .usr files, etc.), I tried to uninstall Legacy. It appeared to uninstall, but I later discovered Legacy was still on my computer and operational (except for my print/preview problem). It was at this point that I discovered the install.log file was no longer on my system and I could not uninstall Legacy. The only way I could remove Legacy from my system was to delete it from the Registry. I then reinstalled, and it was at this point I got Error 339 when trying to print/preview. I fixed that by following the Legacy online instructions for downloading the affected .ocx files (vsprint8.ocx and vspdf8.ocx if I'm remembering correctly). Hope this helps, Connie --- On Wed, 4/1/09, Sherry/Support <she...@legacyfamilytree.com> wrote: > From: Sherry/Support <she...@legacyfamilytree.com> > Subject: RE: [LegacyUG] Run time error '5' > To: LegacyUserGroup@legacyfamilytree.com > Date: Wednesday, April 1, 2009, 1:33 AM > Connie - and Phil too.... > > By any chance do either of you have Norton 360 installed? > > Sherry > Customer Support > Millennia Corporation > supp...@legacyfamilytree.com > http://www.LegacyFamilyTree.com > > -----Original Message----- > From: k...@legacyfamilytree.com > [mailto:k...@legacyfamilytree.com] On Behalf > Of Connie Sheets > Sent: Tuesday, March 31, 2009 2:34 PM > To: LegacyUserGroup@legacyfamilytree.com > Subject: RE: [LegacyUG] Run time error '5' > > > Absolutely. I assure you that without doubt, I am 100% > certain the file was > missing. I looked several times (under "I" not > U" a-n-d read every single > file in the list) just to make sure. I even ran a search of > ALL files on my > computer, including hidden files, just to make sure may > eyes did not deceive > me. > > --- On Tue, 3/31/09, Sherry/Support > <she...@legacyfamilytree.com> wrote: > > > From: Sherry/Support > <she...@legacyfamilytree.com> > > Subject: RE: [LegacyUG] Run time error '5' > > To: LegacyUserGroup@legacyfamilytree.com > > Date: Tuesday, March 31, 2009, 5:47 PM > > Did you *look* in the c:\Legacy folder using > Windows > > Explorer to see if the > > file is not there? > > > > It's under "I" for "Install" > not > > under "U" for uninstall! Funny but I'm > > getting a lot of reports that the file is missing but > the > > user is looking > > under "U" in the file list in Windows > Explorer! > > It's clearly showing in my > > Files list in Windows Explorer. > > > > Thanks for using Legacy. > > > > Sherry > > Customer Support > > Millennia Corporation > > supp...@legacyfamilytree.com > > http://www.LegacyFamilyTree.com > > > > We are changing the world of genealogy! > > > > When replying to this message, please include all > previous > > correspondence. > > Thanks. > > > > > > -----Original Message----- > > From: k...@legacyfamilytree.com > > [mailto:k...@legacyfamilytree.com] On Behalf > > Of Connie Sheets > > Sent: Tuesday, March 31, 2009 10:29 AM > > To: LegacyUserGroup@legacyfamilytree.com > > Subject: RE: [LegacyUG] Run time error '5' > > > > > > Sherry, > > > > I'm not sure if you're talking about the > current > > .90 build, or another build > > you have in the pipeline, but I wanted to clarify (in > case > > it is important > > for the programmers) that the problem I had with the > > missing install.log > > file (and it most definitely was missing) happened > only > > after I installed > > .90. (7.0.0.90 did cure my run time error 5 problem, > but > > it - or perhaps my > > similarly timed installation of Adobe Reader 9 - > > "caused" my Legacy > > print/preview and missing install.log problem). I was > not > > still using .89 > > when that happened. > > > > Connie > > > > > > --- On Tue, 3/31/09, Sherry/Support > > <she...@legacyfamilytree.com> wrote: > > > > > From: Sherry/Support > > <she...@legacyfamilytree.com> > > > Subject: RE: [LegacyUG] Run time error > '5' > > > To: LegacyUserGroup@legacyfamilytree.com > > > Date: Tuesday, March 31, 2009, 3:19 PM > > > Christopher, > > > > > > The install.log file most of the time is not > missing. > > The > > > messages says > > > "The install.log file cannot be opened" > or > > > something like that. It's a > > > problem with the uninstaller and we believe > it's > > been > > > fixed in the latest > > > build. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp