I just thought I would stick my foot in here as someone who has suffered this problem a few times. I have yet to get a gmail address working properly so I changed to my ISP supplied email which was fine until I unsubscribed for the Christmas break. Subscribing again fed me no messages although I could still write messages to LUG. I have had to make use of the alias facility of my ISP email address and I am now receiving the list again.
There seems to be a feeling that it is not the fault of Millenia and that they have no control having outsourced the list. It might be worth recalling what Millenia state quite clearly on the LUG Guidelines "The LUG is not a free forum for political or social commentary, activist issues, religious opinion or morality lectures. Millennia Corporation reserves the right to ban discussion of "hot button" topics that are divisive; disruptive to the LUG; or are not in line with the purpose of the LUG. Millennia Corporation reserves the right to remove without warning any subscriber who violates the purpose of this forum; who ignores warnings from the LUG Administrator; or who violates the rules of LUG etiquette." It is hard to see how they can achieve these ends if they do not have control of the mailing list David On 01/01/2014 17:29, Ward Walker wrote: > I also agree with Robin. However, I am a big fan of temporary > workarounds, as people here might have noticed. Why can’t Legacy place a > notice on the instruction page that subscribers receive, just like they > already do when warning people that the URL link might be broken into > two parts? Such a notice would say to contact Support if LUG e-mails do > not start flowing within a day or so, and would mention the list archive > as a means of checking. > Ward > *From:* Sharon Bolte <mailto:blueeyes6006-leg...@yahoo.com> > *Sent:* Wednesday, January 01, 2014 2:26 AM > *To:* LegacyUserGroup@LegacyUsers.com > <mailto:LegacyUserGroup@LegacyUsers.com> > *Subject:* Re: [LegacyUG] Not Receiving Mailing List Messages - Have you > Checked your Junk File > Robin, you're absolutely right ... hire someone who can fix the problem. > ------------------------------------------------------------------------ > *From:* Robin Watson <rob...@xtra.co.nz> > *To:* LegacyUserGroup@LegacyUsers.com > *Sent:* Tuesday, December 31, 2013 9:24 PM > *Subject:* Re: [LegacyUG] Not Receiving Mailing List Messages - Have you > Checked your Junk File > It may be a mailing list completely separate to Legacy, but it must > surely create extra work for the support staff, and also very > frustrating for those that want to join, and don't receive any emails, > or in fact don't get any response at all on joining. > > Shouldn't it be something that Legacy wants to fix, and create satisfied > users of Legacy. > > If the responsibility of the mailing list has been contracted out, > shouldn't Legacy request that the contractor fix the problem, or else > they should fire the contractor and contract it out to another who will > ensure this doesn't happen. > > I don't believe that it cannot be fixed. Most things like this are > fixable. How many other similar lists have this problem? I belong to > a few, and haven't had any problems with them. > > It doesn't look good for Legacy public relations, or aren't they worried > about that? > > Maybe they don't want too many joining the list??? > > > Robin > > > On 1/01/2014 3:50 p.m., Kathy Thompson wrote: >> oh all right **grin** - but still - it's not something that Legacy can >> deal with themselves obviously otherwise they would have dealt with it >> by now >> >> >> On 1 January 2014 10:33, CE WOOD <wood...@msn.com >> <mailto:wood...@msn.com>> wrote: >> >> Not at all similar; your mother wasn't the one who hired the >> "rainer". >> >> >> CE >>  >> ------------------------------------------------------------------------ >> Date: Wed, 1 Jan 2014 09:45:00 +1000 >> Subject: Re: [LegacyUG] Not Receiving Mailing List Messages - Have >> you Checked your Junk File >> From: kmthoms...@gmail.com <mailto:kmthoms...@gmail.com> >> To: LegacyUserGroup@LegacyUsers.com >> <mailto:LegacyUserGroup@LegacyUsers.com> >> >> >> Helen, >> This isn't a Legacy "big" and there is nothing that Legacy can do >> to fix it. >> By my understanding, the "bug" is with the mailing list program >> which is a completely seperate program to Legacy. >> Legacy support staff know how to get subscribers manually >> subscribed when they have issues with the automated process, but >> can't do anything more. >> Let's not blame Legacy for this issue - that would be like blaming >> your mother for wet grass every time it rained. >> >> Cheers >> >> >> On 1 January 2014 07:49, <ci...@treadles.ca >> <mailto:ci...@treadles.ca>> wrote: >> >> Sounds easy, doesn't it! Not quite. How is a new user to know >> to e-mail >> Support, even if he can find the address, unless he reads your >> message first? >> I trusted Legacy, I trusted then to know what they were doing. >> That's why I >> clicked on the link daily for a week, waiting for messages to >> appear, never >> expecting another 'bug". >> >> Helen >> >> >> >> On 31-Dec-13 3:51 PM, Ron Bernier wrote: >> >> Kay, >> The solution is very simple and has been mentioned on this >> list over and over again.  If you have subscribed to >> the list but are not receiving email, all you have to do >> is send an email to support and request that they >> subscribe you manually.  There is no need to get upset >> about it. >> Copy of email sent directly to Kay. >> >> Ron Bernier >> Sent from my iPad >> > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
