So, Sherry, why can this problem not be fixed? Robin
On 3/01/2014 6:18 a.m., Sherry/Support wrote: > We ask that all requests for support go through our tracking system so > we have a history for reference if the issue comes up again or if a > tech who is working with you is out for an extended time, another tech > can step in and help resolve the issue. Not to mention the hundreds of > emails we get to our personal email addresses for all the company > lists we're on - it's real easy to lose track of a customer's ticket > that's in our own email box! > > We do not control who is in the list or who isn't unless they > "misbehaving" on the list, then we will remove that person. It's > *very* rare that we do that. > > There is no "full" or "partial" access to the list. You're either on > it or your not! > > Sincerely, > Sherry > Technical Support > Legacy Family Tree > > > On Thu, Jan 2, 2014 at 8:55 AM, Ron Bernier <ronaldbern...@bernfrin.net> > wrote: >> I think you are reading way too much into Michelle's comment. I would >> surmise that they like requests to come through the tracking system to >> assist in ensuring requests for assistance do not fall through the >> cracks. I am positive that there is absolutely no intent to control >> who gets full access. >> >> Ron Bernier >> Sent from my iPad >> >> >>> On Jan 2, 2014, at 11:47 AM, MikeFry <emjay...@gmail.com> wrote: >>> >>> Saw this in an email from Michelle in Support, to the latest victim of this >>> problem >>> >>> /Please send an email to supp...@legacyfamilytree.com and we will send the >>> info >>> through to the person that can manually subscribe you to the list. We like >>> the >>> requests to come through our tracking system. I am sending this message >>> to >>> the list as well as to your email address (the revised one that you sent) >>> so you >>> should get it./ >>> >>> From this I would surmise that the people at Millennia do control who gets >>> full >>> access to the list. Note the salient part "We like the requests to come >>> through >>> our tracking system" >>> >>> -- >>> Regards, >>> Mike Fry >>> Johannesburg (g) > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
