We ask that all requests for support go through our tracking system so we have a history for reference if the issue comes up again or if a tech who is working with you is out for an extended time, another tech can step in and help resolve the issue. Not to mention the hundreds of emails we get to our personal email addresses for all the company lists we're on - it's real easy to lose track of a customer's ticket that's in our own email box!
We do not control who is in the list or who isn't unless they "misbehaving" on the list, then we will remove that person. It's *very* rare that we do that. There is no "full" or "partial" access to the list. You're either on it or your not! Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Jan 2, 2014 at 8:55 AM, Ron Bernier <ronaldbern...@bernfrin.net> wrote: > I think you are reading way too much into Michelle's comment. I would > surmise that they like requests to come through the tracking system to > assist in ensuring requests for assistance do not fall through the > cracks. I am positive that there is absolutely no intent to control > who gets full access. > > Ron Bernier > Sent from my iPad > > >> On Jan 2, 2014, at 11:47 AM, MikeFry <emjay...@gmail.com> wrote: >> >> Saw this in an email from Michelle in Support, to the latest victim of this >> problem >> >> /Please send an email to supp...@legacyfamilytree.com and we will send the >> info >> through to the person that can manually subscribe you to the list. We like >> the >> requests to come through our tracking system. I am sending this message to >> the list as well as to your email address (the revised one that you sent) so >> you >> should get it./ >> >> From this I would surmise that the people at Millennia do control who gets >> full >> access to the list. Note the salient part "We like the requests to come >> through >> our tracking system" >> >> -- >> Regards, >> Mike Fry >> Johannesburg (g) Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
