Brian,
Just checked, had a Microsoft update today and checked Office 365 for updates. Download and installed all Microsoft and Office 365 updates. Restarted Windows etc. No change – problem only affects the three latest added individuals on “Individuals” tab and reluctant to add more until this is fixed. All the other tabs for reports Preview and Print are fine for all individuals. Cheers Ian From: LegacyUserGroup <[email protected]> On Behalf Of Ian Macaulay Sent: Wednesday, June 14, 2023 12:14 PM To: Legacy User Group <[email protected]> Subject: Re: [LegacyUG] Unable to Print individual report I usually have to do a microsoft update to get printing back. Do you have an update pending? On Tue, Jun 13, 2023 at 6:37 PM <[email protected] <mailto:[email protected]> > wrote: Running Windows 10. No error message, windows " blue round" working icon for a couple of seconds, and nothing happens - normally preview would appear on screen. I tried creating a text file, saves ok, but when opened it is blank - no information. I tried creating a pdf file, asks for name and location, but does not create a file. Thanks, Ian Hocking -----Original Message----- From: LegacyUserGroup <[email protected] <mailto:[email protected]> > On Behalf Of Brian Kelly Sent: Wednesday, June 14, 2023 3:33 AM To: [email protected] <mailto:[email protected]> Subject: Re: [LegacyUG] Unable to Print individual report It would help a lot if you gave us more information on what happens when you try to print the report for those three people. Do you get an error message? Is the report garbled or does it contain errors? every bit of information on the difficulty will help those trying to come to your aid. Brian Kelly On 12-Jun-23 11:47 p.m., [email protected] <mailto:[email protected]> wrote: > The last three individuals I have added to Legacy in the last week I > cannot review or print the “Individual Report”, all other reports for > these three individuals preview/print okay. > > No problem with other individuals (over 10,000) and I use/add to > legacy every day (and backup). > > I have the latest Deluxe Edition, Build 9.0.0.433 installed and been > using the program since Legacy 5 and never had this problem before. > > Any help suggestions? > > Regards, > > Ian Hocking > > -- LegacyUserGroup mailing list [email protected] <mailto:[email protected]> To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/[email protected]/ -- LegacyUserGroup mailing list [email protected] <mailto:[email protected]> To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/[email protected]/ -- ICMac Sales: Hobby consultant (1986r.) Office hours: 10:00 Am - 5:00 PM most days Macaulay Genealogy Family Matters Ian Macaulay of Carp, Ontario
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