Hi Cathy, Reply from Legacy Support after sending a test file per their instructions......
I was able to reproduce the problem in the current version of Legacy 9. This is a current bug in Legacy 9 and is set to be fixed in the next update. This update is in testing and will be released as soon as it is ready. Just to be certain, I made sure to test this smaller file in the beta build and all three records had no problem creating an individual report. Cheers, Ian Hocking -----Original Message----- From: LegacyUserGroup <legacyusergroup-boun...@legacyusers.com> On Behalf Of irhock...@xtra.co.nz Sent: Thursday, June 15, 2023 4:05 PM To: 'Legacy User Group' <legacyusergroup@legacyusers.com> Subject: Re: [LegacyUG] Unable to Print individual report Thanks Cathy, Restarted computer a number of times and always shut down every evening. Run File > File Maintenance> Check/Repair in Legacy - only one source citation which had been duplicated. I have sent email to supp...@legacyfamilytree.com Regards, Ian Hocking -----Original Message----- From: LegacyUserGroup <legacyusergroup-boun...@legacyusers.com> On Behalf Of Cathy Pinner Sent: Wednesday, June 14, 2023 2:29 PM To: Legacy User Group <legacyusergroup@legacyusers.com> Subject: Re: [LegacyUG] Unable to Print individual report Ian, Have you updated Legacy? There was a problem like this a while back with newly added people. Have you restarted your computer again. Sometimes a Windows update doesn't bed in properly before another restart. Have you run File > File Maintenance> Check/Repair in Legacy? If you've done all that and still have the problem, ask Support. supp...@legacyfamilytree.com Cathy > irhock...@xtra.co.nz <mailto:irhock...@xtra.co.nz> Wednesday, 14 June > 2023 10:10 > > Brian, > > Just checked, had a Microsoft update today and checked Office 365 for > updates. > > Download and installed all Microsoft and Office 365 updates. Restarted > Windows etc. > > No change – problem only affects the three latest added individuals on > “Individuals” tab and reluctant to add more until this is fixed. > > All the other tabs for reports Preview and Print are fine for _all_ > individuals. > > Cheers > > Ian > > *From:*LegacyUserGroup <legacyusergroup-boun...@legacyusers.com> *On > Behalf Of *Ian Macaulay > *Sent:* Wednesday, June 14, 2023 12:14 PM > *To:* Legacy User Group <legacyusergroup@legacyusers.com> > *Subject:* Re: [LegacyUG] Unable to Print individual report > > I usually have to do a microsoft update to get printing back. Do you > have an update pending? > > On Tue, Jun 13, 2023 at 6:37 PM <irhock...@xtra.co.nz > <mailto:irhock...@xtra.co.nz>> wrote: > > > > -- > > ICMac Sales: Hobby consultant (1986r.) > > Office hours: 10:00 Am - 5:00 PM most days > > Macaulay Genealogy > Family Matters > Ian Macaulay of Carp, Ontario > > > > Brian Kelly <mailto:exma...@gmail.com> Tuesday, 13 June 2023 23:32 It > would help a lot if you gave us more information on what happens when > you try to print the report for those three people. > Do you get an error message? Is the report garbled or does it contain > errors? every bit of information on the difficulty will help those > trying to come to your aid. > > Brian Kelly > > > -- LegacyUserGroup mailing list LegacyUserGroup@legacyusers.com To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ -- LegacyUserGroup mailing list LegacyUserGroup@legacyusers.com To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ -- LegacyUserGroup mailing list LegacyUserGroup@legacyusers.com To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/legacyusergroup@legacyusers.com/
