Well, what did they tell 'em to do specifically, I mean, yeah, ok, upgrade. Duh! I know that. LOL! What I mean is, specifically, how! did they have him do so? Can you find out?

Chris.

----- Original Message ----- From: "David Griffith" <[email protected]>
To: "'OS X & iOS Accessibility'" <[email protected]>
Sent: Thursday, December 19, 2013 6:24 AM
Subject: RE: Mavericks and MBA


It is definitely an Air.
Specs may well be a problem but he is not very technical and was following
Apple support advice.

David Griffith
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Christopher gilland
Sent: 19 December 2013 11:12
To: OS X & iOS Accessibility
Subject: Re: Mavericks and MBA

I'm curious in the first place what he was doing with Snow Leopard
installed.  I didn't think the airs  were even around back in the days of
Snow Leopard.  the only thing that I can think maybe is, what model air is
this?  How much ram and processor power does he have?  How much hard disk
space did he have before updating?  I'm wonderring if he's running low on
specks.

Chris.

----- Original Message ----- From: "David Griffith" <[email protected]>
To: "Mac OSX & iOS Accessibility" <[email protected]>
Sent: Thursday, December 19, 2013 5:59 AM
Subject: Mavericks and MBA


A friend has rung me after being advised by Apple Support to upgrade his
Snow Leopard to Mavericks so he can properly synch his new iPhone 5S.

His MBA is however now unusable.

I can hear his Voiceover over the phone and even in List view Voiceover is
constantly saying Finder busy.  He is also   unable to bring up the Dock
with VO D.  I got him to put keyboard help on and this command should
still
work in theory.

If nothing else it persuades me to continue to avoid Mavericks but is
there
anything else people can suggest he does?
I suggest he rings Apple support to see how he can get ML installed but
any
other suggestions welcome.

David Griffith

Regards

David Griffith


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