I think the specs for Mavericks are exactly the same that were for Mountain Lion. Does he have any external drives connected to his MBA?
Take Care John D. Panarese Director Mac for the Blind Tel, (631) 724-4479 Email, [email protected] Website, http://www.macfortheblind.com APPLE CERTIFIED SUPPORT PROFESSIONAL FOR MAC OSX Mountain Lion and LION AUTHORIZED APPLE STORE BUSINESS AFFILIATE MAC and iOS VOICEOVER TRAINING AND SUPPORT On Dec 19, 2013, at 6:41 AM, Zachary Kline <[email protected]> wrote: > I suppose a specification issue is possible. If he had an early generation of > the AIr, it might be off the official support list for 10.9. I can't recall > it off the top of my head, but Googling should turn it up prety easily. > I'd definitely call Apple support again, possibly the accessibility division, > and explain the issues. THey're good people and will have some kind fo > solution I'm sure. > Best, > Zack. > On 12/19/2013 03:32 AM, David Griffith wrote: >> Thanks >> >> Unfortunately multiple reboots have not cleared the issue for him. >> >> The steps I have so far recommended and which have not worked are. >> 1. I have got him to turn voiceover on and off. >> 2. I have got him to reboot. >> 3. I have told him how to get into list view using command 2. >> 4. I have got him to navigate to several windows using command shift O for >> documents and command shift H for home. Finder busy occurs on all windows >> opened so far. >> >> I have not suggested forced quit as Finder is still responding but >> stuttering. So opening a window will get Finder busy followed by finder >> ready. Interacting will provoke a finder busy then finder ready message. >> Even moving the cursor down one file will provoke finder busy finder ready >> before the filename can be read. >> >> I am increasingly thinking it is a specification issue if others are not >> encountering this level of problems. >> >> David Griffith >> >> . >> >> -----Original Message----- >> From: [email protected] >> [mailto:[email protected]] On Behalf Of Zachary Kline >> Sent: 19 December 2013 11:17 >> To: OS X & iOS Accessibility >> Subject: Re: Mavericks and MBA >> >> I believe he should be able to close the current finder window, which is >> causing issues. After doing this, he can try rebooting the computer or force >> finder to relaunch itself. >> To close the Finder window, try command-w. TO force Finder to relaunch, open >> the Force Quit dialog with option-control-escape, and select Finder from the >> applications in the list. >> I would hesitate to write off Mavericks completely. Apple tech support is >> right in that he needs to upgrade, and these Finder hiccups are temporary >> and solvable. >> >> Sent from my iPhone >> >>> On Dec 19, 2013, at 2:59 AM, "David Griffith" <[email protected]> >> wrote: >>> A friend has rung me after being advised by Apple Support to upgrade his >>> Snow Leopard to Mavericks so he can properly synch his new iPhone 5S. >>> >>> His MBA is however now unusable. >>> >>> I can hear his Voiceover over the phone and even in List view Voiceover is >>> constantly saying Finder busy. He is also unable to bring up the Dock >>> with VO D. I got him to put keyboard help on and this command should >> still >>> work in theory. >>> >>> If nothing else it persuades me to continue to avoid Mavericks but is >> there >>> anything else people can suggest he does? >>> I suggest he rings Apple support to see how he can get ML installed but >> any >>> other suggestions welcome. >>> >>> David Griffith >>> >>> Regards >>> >>> David Griffith >>> >>> >>> <--- Mac Access At Mac Access Dot Net ---> >>> >>> To reply to this post, please address your message to >> [email protected] >>> You can find an archive of all messages posted to the Mac-Access forum >> at either the list's own dedicated web archive: >>> <http://mail.tft-bbs.co.uk/pipermail/mac-access/index.html> >>> or at the public Mail Archive: >>> <http://www.mail-archive.com/[email protected]/>. >>> Subscribe to the list's RSS feed from: >>> <http://www.mail-archive.com/[email protected]/maillist.xml> >>> >>> As the Mac Access Dot Net administrators, we do our very best to ensure >> that the Mac-Access E-Mal list remains malware, spyware, Trojan, virus and >> worm-free. However, this should in no way replace your own security >> strategy. We assume neither liability nor responsibility should something >> unpredictable happen. >>> Please remember to update your membership preferences periodically by >> visiting the list website at: >>> <http://mail.tft-bbs.co.uk/mailman/listinfo/mac-access/options/> >>> >> <--- Mac Access At Mac Access Dot Net ---> >> >> To reply to this post, please address your message to >> [email protected] >> >> You can find an archive of all messages posted to the Mac-Access forum at >> either the list's own dedicated web archive: >> <http://mail.tft-bbs.co.uk/pipermail/mac-access/index.html> >> or at the public Mail Archive: >> <http://www.mail-archive.com/[email protected]/>. >> Subscribe to the list's RSS feed from: >> <http://www.mail-archive.com/[email protected]/maillist.xml> >> >> As the Mac Access Dot Net administrators, we do our very best to ensure that >> the Mac-Access E-Mal list remains malware, spyware, Trojan, virus and >> worm-free. However, this should in no way replace your own security >> strategy. We assume neither liability nor responsibility should something >> unpredictable happen. >> >> Please remember to update your membership preferences periodically by >> visiting the list website at: >> <http://mail.tft-bbs.co.uk/mailman/listinfo/mac-access/options/> >> >> <--- Mac Access At Mac Access Dot Net ---> >> >> To reply to this post, please address your message to >> [email protected] >> >> You can find an archive of all messages posted to the Mac-Access forum at >> either the list's own dedicated web archive: >> <http://mail.tft-bbs.co.uk/pipermail/mac-access/index.html> >> or at the public Mail Archive: >> <http://www.mail-archive.com/[email protected]/>. >> Subscribe to the list's RSS feed from: >> <http://www.mail-archive.com/[email protected]/maillist.xml> >> >> As the Mac Access Dot Net administrators, we do our very best to ensure that >> the Mac-Access E-Mal list remains malware, spyware, Trojan, virus and >> worm-free. However, this should in no way replace your own security >> strategy. We assume neither liability nor responsibility should something >> unpredictable happen. >> >> Please remember to update your membership preferences periodically by >> visiting the list website at: >> <http://mail.tft-bbs.co.uk/mailman/listinfo/mac-access/options/> >> > > <--- Mac Access At Mac Access Dot Net ---> > > To reply to this post, please address your message to > [email protected] > > You can find an archive of all messages posted to the Mac-Access forum at > either the list's own dedicated web archive: > <http://mail.tft-bbs.co.uk/pipermail/mac-access/index.html> > or at the public Mail Archive: > <http://www.mail-archive.com/[email protected]/>. > Subscribe to the list's RSS feed from: > <http://www.mail-archive.com/[email protected]/maillist.xml> > > As the Mac Access Dot Net administrators, we do our very best to ensure that > the Mac-Access E-Mal list remains malware, spyware, Trojan, virus and > worm-free. However, this should in no way replace your own security > strategy. We assume neither liability nor responsibility should something > unpredictable happen. > > Please remember to update your membership preferences periodically by > visiting the list website at: > <http://mail.tft-bbs.co.uk/mailman/listinfo/mac-access/options/> > <--- Mac Access At Mac Access Dot Net ---> To reply to this post, please address your message to [email protected] You can find an archive of all messages posted to the Mac-Access forum at either the list's own dedicated web archive: <http://mail.tft-bbs.co.uk/pipermail/mac-access/index.html> or at the public Mail Archive: <http://www.mail-archive.com/[email protected]/>. Subscribe to the list's RSS feed from: <http://www.mail-archive.com/[email protected]/maillist.xml> As the Mac Access Dot Net administrators, we do our very best to ensure that the Mac-Access E-Mal list remains malware, spyware, Trojan, virus and worm-free. However, this should in no way replace your own security strategy. We assume neither liability nor responsibility should something unpredictable happen. Please remember to update your membership preferences periodically by visiting the list website at: <http://mail.tft-bbs.co.uk/mailman/listinfo/mac-access/options/>
